Advanced services view

Advanced Services displays the current Point Usage and Registered Points. Use the page to create a new service request and update open requests. You can export your point usage and registered points as an Excel or CSV file.

Advanced Services	Displays the Point Usage and Registered Points for Advanced Services requests. Click Request Service to create a new Advanced Service request. See Creating an Advanced Service ticket.
Point Usage	Displays the current Advanced Services tickets and the number of Service Points used in ascending order by Request Date.
Registered Points	Displays the contracts registered to your account and your Service Points balance in ascending order by serial number.
Export As	Exports the Point Usage and Registered Points for the current view as an Excel or CSV file.
Request Service	Click to create a new Advanced Services request.
Point balance	Displays the total number of available Service Points. This number corresponds to the sum of the different Advanced Services contracts. If there is more than one active contract with different expiration dates, the balance will display the total available points at the current time. When a new Service Request is submitted, the points are instantly reserved and your points balance is adjusted. The reserved points will be deducted from the active contract at the time the Service Request is completed. If the service request is canceled, the points are instantly released.

Supported user types

The Advanced Services page supports both IAM and legacy Sub User models. For more information about FortiCloud's user management models, see User management models in the Identity & Access Management guide.

Users must have access to the root folder in their available scope and have the correct entitlement registered to view the Advanced Services page.

User type	Permissions
IAM User	IAM users with sufficient permissions can access the portal. For information, see IAM users and IAM user groups.
Sub User (Full Access)	Sub Users with Full Access can access the page.
Partner User	Partner users can access the page after they select an account in the Asset Management portal. For information, see Selecting accounts in the Asset Management for Partners guide. When a partner has Sub User (Full Access) permissions for the selected account, the permissions above apply.

Point Usage

The Point Usage tab shows the service requests for your account as well as the ticket type, status, and points consumed by each request.

Point Usage	Description
Ticket ID	The FortiCare Ticket number associated with the service request. Click the Ticket ID to view the request details in FortiCloud and to comment on the ticket.
Type	The type of service requested. See Advanced Services types.
Subject	The Subject text that was entered at the time the ticket was created. See Creating an Advanced Service ticket.
Status	Pending: This is the default status after a service request is submitted. Approved : Indicates the scope of service to be delivered and the total number of service points has been agreed upon between you and Fortinet. Canceled: Indicates the service cannot be delivered. No points are applied. Completed: Indicates the agreed upon service has been delivered and you agree to close the Service Request.
Request Date	The date the service request was created.
Close Date	The date the service request was closed.
Points	The number of points used for this activity.

Registered points

The Registered Points tab shows the contracts registered to your account and the points balance for each contract. The entitlement period of the points corresponds to the contract period. This means any unused points will be forfeited on the contract expiry date. If there are multiple active contracts, the points are consumed based on a first-in-first-out rule to ensure the points that are expiring are used first.

Points	Description
SN#	The account level product serial number.
Contract#	The contract number.
License#	The contract license number.
SKU	The reference number for the service type.
Activation Date	The contract registration date.
Expiration Date	The contract end date.
Points Used	The number of service points used by this contract.
Balance	The number of service points remaining for this contract. This number is updated each time a Service Request is moved to Completed.

To export the Point Usage and Registered Points:

1. Go to Advances Services.

2. Click Export As and select either Excel File or CSV File.