Preferences

You can set your personal preferences on the Preferences page. Available settings include:

Setting	Definition
Allow ticket processing by email	Email ticket processing can streamline your support experience. When enabled, you can submit and manage tickets by email. When disabled, all ticket-related interactions must be performed within the portal.
Use Pacific Standard Time	Allow the FortiCare portal to adjust settings to match the Pacific Standard Time timzone. If this feature is disabled, the default timezone is your local timezone. The current timezone being used by the portal can be identified in the bottom, left corner of the portal.
Expand last 3 comments	Enable this option to view in-depth comments and discussions related to the preferences and settings. When activated, you can seethe three most recent comments for tickets.
Customize columns on ticket list	Select which columns to automatically display on the Tickets lists. Choose from a variety of information fields to create a personalized and efficient overview of your support tickets.

When changes are made in the Preferences page, confirmation dialogs may appear. Once confirmed, click Update to save the changes.