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Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 7.0.3. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

749094

FortiClient (Windows) does not display prompt when downloading an installer fails due to an invalid certificate.

749331 Windows Security setting in Windows displays FortiClient is snoozed when FortiEDR is installed.
773219 FortiClient (Windows) should not allow user to uninstall it if settings are unlocked.

774278

/quiet installer option does not work with FortiClientVPNOnlineInstaller.

784992

Failed to install FortiClient (Windows) with repackaged installer with FIPS feature.

Application Firewall

Bug ID Description
717628 Application Firewall causes issues with Motorola RMS high availability client.
749797 Application Firewall decreases network bandwidth while transferring files.

776007

Application Firewall conflict with Windows firewall causes issues updating domain group policies.

GUI

Bug ID Description
752084 FortiClient (Windows) GUI does not completely block Sandbox exclusion list and scrolling is impossible.
773355

FortiClient has display issue with umlauts on the Web Filter tab.

Zero Trust tags

Bug ID Description

726835

FortiOS cannot get the updated VPN IP address in firewall dynamic EMS tag address when FortiClient establishes the VPN tunnel.

740708

FortiClient (Windows) does not tag Windows 7 endpoint as having its antivirus signature up-to-date.

763868

FortiClient cannot identify domain/local users if they have the same username.

770636 FortiClient (Windows) does not remove Zero Trust Network Access (ZTNA) tag for antivirus signature being up-to-date.

775396

User-specified tag fails to work.

778435

FortiClient (Windows) only shows Zero Trust tags in avatar page.

782394 ZTNA user identity tags do not work.

782869

Zero trust tag fails to work for file with environments variable in its file path.

Endpoint control

Bug ID Description
738813 FortiESNAC process causes high CPU.

770637

User cannot remove endpoint from quarantine with one-time access code.

779267

FortiClient does not get updated profile and does not sync.

780450

FortiClient (Windows) fails to apply log setting.

783186

FortiESNAC.exe CLI -m option does not work.

Endpoint management

Bug ID Description
760816 Group assignment rules based on IP addresses do not work when using split tunnel.

Configuration

Bug ID

Description

762303 FortiClient (Windows) cannot restore the backup file when the backup file's file path contains a multibyte character.

Endpoint policy and profile

Bug ID

Description

774890 FortiClient (Windows) does not receive updated profile after syncing imported Web Filter profile from EMS.

Performance

Bug ID

Description

749348 Performance issues after upgrade.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains a special character: " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~".
763957 FortiClient (Windows) prompts for telemetry key when telemetry key has changed on EMS.

Malware Protection and Sandbox

Bug ID

Description

721038

FortiClient (Windows) fails to block SD cards when default removable media access is blocked.

730054

Allow Admin Users to Terminate Scheduled and On-Demand Scans from FortiClient Console feature does not work as expected.

732497

Updating signatures from GUI does not work.

753672 FortiClient (Windows) logs do not indicate threat level.

754098

Antiransomware detects and stops original sample but replica keeps executing at regular intervals.

758665

Antiexploit protection list should be updated to have Chrome and Firefox.

760073 FortiClient (Windows) compatibility with USB.
762125 fortimon3.sys causes blue screen of death during Slack calls.

764558

Quarantine suspected ransomware files after process detection or termination.

780393

FortiClient (Windows) does not block USB access when default rule is to block.

Remote Access

Bug ID

Description

649426 IPsec/SSL VPN per-app VPN split tunnel does not work.

710783

With per-machine and user autoconnect configured, per-machine tunnel drops in minutes before logging onto Windows.

711402

Per-user autoconnect does not establish and per-machine autoconnect remains connected after logging onto Windows.

724452

IPsec VPN with multiple gateways does not connect to the second gateway if the first one is inaccessible when the certificate is used.

724632

SAML logout does not work.

727695

FortiClient (Windows) on Windows 10 fails to block SSL VPN when it has a prohibit host tag applied.

729610 When using Spanish characters, saving username and password are activated, but FortiClient (Windows) saves encrypted password incorrectly.

730398

Always-up feature does not work for IPsec VPN when connecting from tray.

731127 Configuring SSL VPN tunnel with SAML login displays Empty username is not allowed error.
731912 FortiClient does not register any interface's IP addresses to the DNS server when IPsec VPN tunnel is up.

734866

Per-machine autotunnel before OS start keeps trying to connect after failing to connect to VPN.

743106 IPsec VPN XAuth does not work with ECDSA certificates.
744544 FortiClient (Windows) always saves SAML credentials.

744597

SSL VPN disconnects and returns hostcheck timeout after 15 to 20 minutes of connection.

754665

Resilient IPSec VPN tunnel is stuck in connection when failing over from first FortiGate to second if user password is not saved.

763611 Slow upload speed on ssl-vpn dual-stack.
764863 Dialup IPsec VPN over IPv6 drops packets on inbound direction once FortiClient (Windows) establishes tunnel.
765184 RADIUS authentication failover between two servers.
767947 SMS verification code/answer code overwrites IPsec VPN saved password.

768829

GUI shows incorrect tunnel name after VPN is up.

771090 Save username function on IPsec VPN tunnel does not work.
773060 When connected to VPN on wireless connection, Surface Pro cannot access SSRS report (software hosted on internal server).

776888

FortiClient (Windows) does not dynamically display Disconnect button unless user reopens console.

778738

IPsec VPN IPv6 remote gateway is missing from GUI.

779670

FortiClient (Windows) shows SSL VPN password as expired when the password has not expired.

782201

With an always-up VPN connection with multifactor authentication enabled, FortiClient fails to display popup for entering token code when reconnecting.

782352

FortiClient fails to perform XAuth with RSA certificates being used

782698

IPsec VPN on OS start with SSL VPN failover on Wi-Fi cannot connect.

784822

FortiSASE VPN doesn't automatically connect back after FortiClient (Windows) is upgraded from 6.4.6 GA to 7.0.3 latest Interim build.

785709

FortiClient (Windows) ipv6 site will not work after disconnect ipsec if the app firewall is enabled.

785853

FortiClient (Windows) SAML SSL VPN is stuck at authentication step with Okta.

786210

FortiClient (Windows) tries to connect to two FortiGate units and fails.

Vulnerability Scan

Bug ID

Description

741241 FortiClient (Windows) finds vulnerabilities for uninstalled software.

780815

Scheduled scan does not work.

Web Filter and plugin

Bug ID Description
729127 Web Filter affects manufacturing execution system software.

757886

Internet connection issue after adding extension to the browser.

760182

Web Filter plugin does not work on x86 Windows 7 and Windows 8.1.

776089

FortiClient (Windows) does not block malicious sites when Web Filter is disabled.

784677

Web Filter plugin blocking YouTube comments with "Restricted Mode has hidden comments for this video".

Avatar and social network login

Bug ID

Description

729140 FortiClient (Windows) fails to work when attempting to log in with Google, LinkedIn, or Salesforce.

779387

FortiClient fails to set avatar and user information using Google social login.

Multitenancy

Bug ID

Description

780308 EMS automatically migrates endpoints to default site.

ZTNA connections

Bug ID

Description

742103 ZTNA connection rule deletion does not take effect immediately.
778612 FortiClient (Windows) routes ZTNA traffic via FortiSASE FortiGate instead of directly to ZTNA FortiGate.

License

Bug ID

Description

776869 FortiClient (Windows) should not hard code ZTNA license.

FIPS

Bug ID

Description

766616

Entering FIPS error mode does not shut down FortiClient (Windows) including GUI.

766623

If self-test fails during VPN connection, FortiClient (Windows) does not enter FIPS error mode.

766945

FortiClient does not send statistics to FortiGuard Distribution Servers for FIPS features.

769107 With FIPS enabled, FortiClient (Windows) imports unsupported encryption or authentication algorithm.

769191

FIPS allow use of 1024 bit certificate.

Logs

Bug ID

Description

778988 FortiClient (Windows) cannot report features to FortiAnalyzer.

776001

FortiClient (Windows) generates security information and event management log after deregistering.

Other

Bug ID

Description

780651 FortiClient (Windows) does not update signatures on expected schedule.

782630

User cannot open GUI via tray or desktop shortcut.

Known issues

The following issues have been identified in FortiClient (Windows) 7.0.3. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

749094

FortiClient (Windows) does not display prompt when downloading an installer fails due to an invalid certificate.

749331 Windows Security setting in Windows displays FortiClient is snoozed when FortiEDR is installed.
773219 FortiClient (Windows) should not allow user to uninstall it if settings are unlocked.

774278

/quiet installer option does not work with FortiClientVPNOnlineInstaller.

784992

Failed to install FortiClient (Windows) with repackaged installer with FIPS feature.

Application Firewall

Bug ID Description
717628 Application Firewall causes issues with Motorola RMS high availability client.
749797 Application Firewall decreases network bandwidth while transferring files.

776007

Application Firewall conflict with Windows firewall causes issues updating domain group policies.

GUI

Bug ID Description
752084 FortiClient (Windows) GUI does not completely block Sandbox exclusion list and scrolling is impossible.
773355

FortiClient has display issue with umlauts on the Web Filter tab.

Zero Trust tags

Bug ID Description

726835

FortiOS cannot get the updated VPN IP address in firewall dynamic EMS tag address when FortiClient establishes the VPN tunnel.

740708

FortiClient (Windows) does not tag Windows 7 endpoint as having its antivirus signature up-to-date.

763868

FortiClient cannot identify domain/local users if they have the same username.

770636 FortiClient (Windows) does not remove Zero Trust Network Access (ZTNA) tag for antivirus signature being up-to-date.

775396

User-specified tag fails to work.

778435

FortiClient (Windows) only shows Zero Trust tags in avatar page.

782394 ZTNA user identity tags do not work.

782869

Zero trust tag fails to work for file with environments variable in its file path.

Endpoint control

Bug ID Description
738813 FortiESNAC process causes high CPU.

770637

User cannot remove endpoint from quarantine with one-time access code.

779267

FortiClient does not get updated profile and does not sync.

780450

FortiClient (Windows) fails to apply log setting.

783186

FortiESNAC.exe CLI -m option does not work.

Endpoint management

Bug ID Description
760816 Group assignment rules based on IP addresses do not work when using split tunnel.

Configuration

Bug ID

Description

762303 FortiClient (Windows) cannot restore the backup file when the backup file's file path contains a multibyte character.

Endpoint policy and profile

Bug ID

Description

774890 FortiClient (Windows) does not receive updated profile after syncing imported Web Filter profile from EMS.

Performance

Bug ID

Description

749348 Performance issues after upgrade.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains a special character: " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~".
763957 FortiClient (Windows) prompts for telemetry key when telemetry key has changed on EMS.

Malware Protection and Sandbox

Bug ID

Description

721038

FortiClient (Windows) fails to block SD cards when default removable media access is blocked.

730054

Allow Admin Users to Terminate Scheduled and On-Demand Scans from FortiClient Console feature does not work as expected.

732497

Updating signatures from GUI does not work.

753672 FortiClient (Windows) logs do not indicate threat level.

754098

Antiransomware detects and stops original sample but replica keeps executing at regular intervals.

758665

Antiexploit protection list should be updated to have Chrome and Firefox.

760073 FortiClient (Windows) compatibility with USB.
762125 fortimon3.sys causes blue screen of death during Slack calls.

764558

Quarantine suspected ransomware files after process detection or termination.

780393

FortiClient (Windows) does not block USB access when default rule is to block.

Remote Access

Bug ID

Description

649426 IPsec/SSL VPN per-app VPN split tunnel does not work.

710783

With per-machine and user autoconnect configured, per-machine tunnel drops in minutes before logging onto Windows.

711402

Per-user autoconnect does not establish and per-machine autoconnect remains connected after logging onto Windows.

724452

IPsec VPN with multiple gateways does not connect to the second gateway if the first one is inaccessible when the certificate is used.

724632

SAML logout does not work.

727695

FortiClient (Windows) on Windows 10 fails to block SSL VPN when it has a prohibit host tag applied.

729610 When using Spanish characters, saving username and password are activated, but FortiClient (Windows) saves encrypted password incorrectly.

730398

Always-up feature does not work for IPsec VPN when connecting from tray.

731127 Configuring SSL VPN tunnel with SAML login displays Empty username is not allowed error.
731912 FortiClient does not register any interface's IP addresses to the DNS server when IPsec VPN tunnel is up.

734866

Per-machine autotunnel before OS start keeps trying to connect after failing to connect to VPN.

743106 IPsec VPN XAuth does not work with ECDSA certificates.
744544 FortiClient (Windows) always saves SAML credentials.

744597

SSL VPN disconnects and returns hostcheck timeout after 15 to 20 minutes of connection.

754665

Resilient IPSec VPN tunnel is stuck in connection when failing over from first FortiGate to second if user password is not saved.

763611 Slow upload speed on ssl-vpn dual-stack.
764863 Dialup IPsec VPN over IPv6 drops packets on inbound direction once FortiClient (Windows) establishes tunnel.
765184 RADIUS authentication failover between two servers.
767947 SMS verification code/answer code overwrites IPsec VPN saved password.

768829

GUI shows incorrect tunnel name after VPN is up.

771090 Save username function on IPsec VPN tunnel does not work.
773060 When connected to VPN on wireless connection, Surface Pro cannot access SSRS report (software hosted on internal server).

776888

FortiClient (Windows) does not dynamically display Disconnect button unless user reopens console.

778738

IPsec VPN IPv6 remote gateway is missing from GUI.

779670

FortiClient (Windows) shows SSL VPN password as expired when the password has not expired.

782201

With an always-up VPN connection with multifactor authentication enabled, FortiClient fails to display popup for entering token code when reconnecting.

782352

FortiClient fails to perform XAuth with RSA certificates being used

782698

IPsec VPN on OS start with SSL VPN failover on Wi-Fi cannot connect.

784822

FortiSASE VPN doesn't automatically connect back after FortiClient (Windows) is upgraded from 6.4.6 GA to 7.0.3 latest Interim build.

785709

FortiClient (Windows) ipv6 site will not work after disconnect ipsec if the app firewall is enabled.

785853

FortiClient (Windows) SAML SSL VPN is stuck at authentication step with Okta.

786210

FortiClient (Windows) tries to connect to two FortiGate units and fails.

Vulnerability Scan

Bug ID

Description

741241 FortiClient (Windows) finds vulnerabilities for uninstalled software.

780815

Scheduled scan does not work.

Web Filter and plugin

Bug ID Description
729127 Web Filter affects manufacturing execution system software.

757886

Internet connection issue after adding extension to the browser.

760182

Web Filter plugin does not work on x86 Windows 7 and Windows 8.1.

776089

FortiClient (Windows) does not block malicious sites when Web Filter is disabled.

784677

Web Filter plugin blocking YouTube comments with "Restricted Mode has hidden comments for this video".

Avatar and social network login

Bug ID

Description

729140 FortiClient (Windows) fails to work when attempting to log in with Google, LinkedIn, or Salesforce.

779387

FortiClient fails to set avatar and user information using Google social login.

Multitenancy

Bug ID

Description

780308 EMS automatically migrates endpoints to default site.

ZTNA connections

Bug ID

Description

742103 ZTNA connection rule deletion does not take effect immediately.
778612 FortiClient (Windows) routes ZTNA traffic via FortiSASE FortiGate instead of directly to ZTNA FortiGate.

License

Bug ID

Description

776869 FortiClient (Windows) should not hard code ZTNA license.

FIPS

Bug ID

Description

766616

Entering FIPS error mode does not shut down FortiClient (Windows) including GUI.

766623

If self-test fails during VPN connection, FortiClient (Windows) does not enter FIPS error mode.

766945

FortiClient does not send statistics to FortiGuard Distribution Servers for FIPS features.

769107 With FIPS enabled, FortiClient (Windows) imports unsupported encryption or authentication algorithm.

769191

FIPS allow use of 1024 bit certificate.

Logs

Bug ID

Description

778988 FortiClient (Windows) cannot report features to FortiAnalyzer.

776001

FortiClient (Windows) generates security information and event management log after deregistering.

Other

Bug ID

Description

780651 FortiClient (Windows) does not update signatures on expected schedule.

782630

User cannot open GUI via tray or desktop shortcut.