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Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.8. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

726616

FortiClient 6.4.3 cannot upgrade to 6.4.4.

749331 Windows Security settings show that FortiClient is snoozed when FortiEDR is installed.

773219

FortiClient (Windows) should not allow the user to uninstall it if settings are locked.

Application Firewall

Bug ID Description
663024 Application Firewall does not include VMware Horizon VDI Agent signature.
776007 Application Firewall conflicts with Windows firewall, causing issues updating domain group policies.

Endpoint control

Bug ID Description
693928 After FortiClient migrates to new EMS successfully, it does not remove original EMS from EMS list.
738813 FortiESNAC process causes high CPU.
764664 FortiClient falls out of sync with EMS.

789922

FortiClient (Windows) does not reattempt to register to EMS after license assignment until user shuts down or restarts FortiClient (Windows).

GUI

Bug ID

Description

752084 GUI for Sandbox exclusion list is not blocked completely and scrolling is impossible.
773355 Web Filter tab has display issue with German umlauts.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains special character, such as " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~" .
763957 FortiClient prompts for Telemetry key when Telemetry key changes on EMS.

Malware Protection and Sandbox

Bug ID

Description

721038 Customized access rule to allow USB, camera, and Bluetooth devices fails when default removable media access is blocked.

730054

Allow Admin Users to Terminate Scheduled and On-Demand Scans from FortiClient Console feature does not work as expected.

759834

FortiClient does not bypass keyboard and mouse device by default when default removable media access action is block.

760073

FortiClient (Windows) affects USB operation.

762125

fortimon3.sys causes blue screen of death during Slack calls.

Remote Access

Bug ID

Description

710877 SSL VPN with SAML (Azure Active Directory (AD)) and two gateways does not work.

711402

Per-user autoconnect does not establish and per-machine autoconnect remains connected after logon to Windows.

729610 Save username and password are enabled but FortiClient incorrectly saves encrypted password when user enters Spanish characters.
731127 SSL VPN with SAML tunnel displays error that empty username is not allowed.
743106 IPsec VPN XAuth does not work with ECDSA certificates.

744544

FortiClient (Windows) always saves SAML credentials.

758424

Certificate works for IPsec VPN tunnel if put it is in current user store, but fails to work if it is in local machine.

759138

FortiSASE VPN traffic inconsistently goes through the FortiSASE tunnel when trusted traffic is enabled.

762986

If FortiClient (Windows) cannot reach the first remote gateway when connecting to a resilient tunnel from FortiTray, FortiClient does not use the second FortiGate to connect.

771090

Saving username for IPsec VPN tunnel does not work.

773060

Microsoft Surface Pro connected to VPN on wireless connection cannot access SQL Server Reporting Services report, software hosted on internal server.

790404

GUI is missing SAML button.

794110

VPN before logon does not work with Okta as multifactor authentication and disclaimer message acceptance is enforced.

794658

If the first remote gateway becomes offline with IPsec VPN resilience when VPN is up, FortiClient does not use the second FortiGate to connect to VPN.

Web Filter

Bug ID Description
781874 Website does not load with ERR_CONTENT_LENGTH_MISMATCH error.

793017

Web Filter option disconnects an application's underlying connection.

Zero Trust tags

Bug ID

Description

731525

FortiClient (Windows) does not properly detect Zero Trust tag for not having antivirus up-to-date.

759235 Zero Trust Network Access Bitlocker (BL) policy is not matched despite FortiClient (Windows) having BL protection enabled.

Other

Bug ID

Description

725631 Windows 10 laptop network interfaces stay unavailable after hibernation or sleep.
749458 FortiClient (Windows) displays specific email address related to social network login using Gmail account.

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.8. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

726616

FortiClient 6.4.3 cannot upgrade to 6.4.4.

749331 Windows Security settings show that FortiClient is snoozed when FortiEDR is installed.

773219

FortiClient (Windows) should not allow the user to uninstall it if settings are locked.

Application Firewall

Bug ID Description
663024 Application Firewall does not include VMware Horizon VDI Agent signature.
776007 Application Firewall conflicts with Windows firewall, causing issues updating domain group policies.

Endpoint control

Bug ID Description
693928 After FortiClient migrates to new EMS successfully, it does not remove original EMS from EMS list.
738813 FortiESNAC process causes high CPU.
764664 FortiClient falls out of sync with EMS.

789922

FortiClient (Windows) does not reattempt to register to EMS after license assignment until user shuts down or restarts FortiClient (Windows).

GUI

Bug ID

Description

752084 GUI for Sandbox exclusion list is not blocked completely and scrolling is impossible.
773355 Web Filter tab has display issue with German umlauts.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains special character, such as " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~" .
763957 FortiClient prompts for Telemetry key when Telemetry key changes on EMS.

Malware Protection and Sandbox

Bug ID

Description

721038 Customized access rule to allow USB, camera, and Bluetooth devices fails when default removable media access is blocked.

730054

Allow Admin Users to Terminate Scheduled and On-Demand Scans from FortiClient Console feature does not work as expected.

759834

FortiClient does not bypass keyboard and mouse device by default when default removable media access action is block.

760073

FortiClient (Windows) affects USB operation.

762125

fortimon3.sys causes blue screen of death during Slack calls.

Remote Access

Bug ID

Description

710877 SSL VPN with SAML (Azure Active Directory (AD)) and two gateways does not work.

711402

Per-user autoconnect does not establish and per-machine autoconnect remains connected after logon to Windows.

729610 Save username and password are enabled but FortiClient incorrectly saves encrypted password when user enters Spanish characters.
731127 SSL VPN with SAML tunnel displays error that empty username is not allowed.
743106 IPsec VPN XAuth does not work with ECDSA certificates.

744544

FortiClient (Windows) always saves SAML credentials.

758424

Certificate works for IPsec VPN tunnel if put it is in current user store, but fails to work if it is in local machine.

759138

FortiSASE VPN traffic inconsistently goes through the FortiSASE tunnel when trusted traffic is enabled.

762986

If FortiClient (Windows) cannot reach the first remote gateway when connecting to a resilient tunnel from FortiTray, FortiClient does not use the second FortiGate to connect.

771090

Saving username for IPsec VPN tunnel does not work.

773060

Microsoft Surface Pro connected to VPN on wireless connection cannot access SQL Server Reporting Services report, software hosted on internal server.

790404

GUI is missing SAML button.

794110

VPN before logon does not work with Okta as multifactor authentication and disclaimer message acceptance is enforced.

794658

If the first remote gateway becomes offline with IPsec VPN resilience when VPN is up, FortiClient does not use the second FortiGate to connect to VPN.

Web Filter

Bug ID Description
781874 Website does not load with ERR_CONTENT_LENGTH_MISMATCH error.

793017

Web Filter option disconnects an application's underlying connection.

Zero Trust tags

Bug ID

Description

731525

FortiClient (Windows) does not properly detect Zero Trust tag for not having antivirus up-to-date.

759235 Zero Trust Network Access Bitlocker (BL) policy is not matched despite FortiClient (Windows) having BL protection enabled.

Other

Bug ID

Description

725631 Windows 10 laptop network interfaces stay unavailable after hibernation or sleep.
749458 FortiClient (Windows) displays specific email address related to social network login using Gmail account.