Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.3. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and deployment

Bug ID	Description
687647	After upgrading EMS with a remote SQL database, FortiClient cannot register to EMS.
691328	FortiClient upgrade does not upgrade AV engine when deployed through an EMS installer.

GUI

Bug ID	Description
686052	Add EMS connect/disconnect event information.

Zero Trust Telemetry

Bug ID	Description
587327	Device detection/VPN autoconnect frequency is too often.
673183	FortiClient needs to properly handle trying to register to FortiClient Cloud with invitation code with errors.
676923	DNS server on-Fabric detection rule does not work.
678388	Active Directory user logoff does not trigger tag message.
683097	FortiClient shows incorrect connection details.
689111	Changed username, phone number, and email in avatar page do not show in EMS endpoint details page.
689727	Zero Trust tag for Windows Defender does not work on Windows 7.
690457	FortiClient (Windows) fails to migrate from one site to another within the same EMS.
690679	EMS cannot tag endpoint based on nested Active Directory groups.
691966	EMS doe snot assign profile to endpoint after user switches from local to domain user account.
693618	On-/off-fabric calculations do not work with some conditions upon endpoint reboot.

Malware Protection and Sandbox

Bug ID	Description
667964	Protected files may already have been encrypted and fail to be restored when FortiClient detects and suspends the suspicious process.
668719	Realtime protection on Citrix VDA server blocks remote sessions.

Remote Access

Bug ID	Description
617420	Support remote access VPN with prelogon without user interaction.
627339	FortiClient (Windows) fails to establish VPN connection with SAML login if FortiOS SSL VPN Require Client Certificate setting is enabled.
637303	Certificate-only SSL VPN tunnel displays popup with Empty username is not allowed error.
643083	Dual SSL VPN certs with the same name.
649426	IPsec/SSL VPN per-app VPN split tunnel does not work properly.
649688	Website with HTTP defined in `<fqdn>` does not work properly with per-app VPN split tunnel.
665426	SAML SSL-VPN in Tunnel Mode broken when using ADFS+DUO 2FA solution
671091	IPsec VPN stops traffic to internal network immediately after connecting to a Citrix workspace or RDP.
677766	When VPN tunnel goes down, the single-host route for the VPN server stays.
681399	IPsec VPN autoconnect does not work after an automatic frequency change.
682675	SSL VPN users cannot set new PIN after it expires with RSA RADIUS authentication.
684913	SAML authentication on SSL VPN with realms does not work.
685951	FortiClient (Windows) does not use fallback server IP address when Show VPN before Logon is enabled.
686908	After updating FortiClient, users cannot connect to VPN.
688043	VPN before logon does not display FortiToken request prompt.
688844	FortiClient (Windows) drops SSL VPN connection after enabling EMS tag authentication on SSL VPN.
689163	IPsec VPN RSA token rekey does not work.
689176	IPsec VPN failover to SSL VPN when VPN before logon does not work properly.
689936	FortiClient (Windows) displays GUI issue when connecting to IPsec VPN using tray.
690057	FortiClient (Windows) does not display Error: Wrong Credentials message for IKEv2.
693687	FortiClient does not register any interface IP addresses to the DNS server when SSL VPN tunnel is up.
714688	User cannot log in to IPSec VPN when password includes umlaut.

Web Filter

Bug ID	Description
689182	FortiClient (Windows) blocks access to Office 365 or Microsoft sites.

Logs

Bug ID	Description
671461	FortiClient (Windows) does not have debug logs about FortiSandbox file submission.

Other

Bug ID	Description
649168	Windows crashes when Safetica DLP 9.6.55 and FortiClient are installed together.
673671	fmon.exe locks with writers some files stored in excluded folders.
686139	Console fails to open when double-left-clicking the tray icon.
691564	FortiShield causes third party application performance issues.

Install and deployment

Bug ID

Description

687647

After upgrading EMS with a remote SQL database, FortiClient cannot register to EMS.

691328

FortiClient upgrade does not upgrade AV engine when deployed through an EMS installer.

GUI

Bug ID

Description

686052

Add EMS connect/disconnect event information.

Zero Trust Telemetry

Bug ID

Description

587327

Device detection/VPN autoconnect frequency is too often.

673183

FortiClient needs to properly handle trying to register to FortiClient Cloud with invitation code with errors.

676923

DNS server on-Fabric detection rule does not work.

678388

Active Directory user logoff does not trigger tag message.

683097

FortiClient shows incorrect connection details.

689111

Changed username, phone number, and email in avatar page do not show in EMS endpoint details page.

689727

Zero Trust tag for Windows Defender does not work on Windows 7.

690457

FortiClient (Windows) fails to migrate from one site to another within the same EMS.

690679

EMS cannot tag endpoint based on nested Active Directory groups.

691966

EMS doe snot assign profile to endpoint after user switches from local to domain user account.

693618

On-/off-fabric calculations do not work with some conditions upon endpoint reboot.

Malware Protection and Sandbox

Bug ID

Description

667964

Protected files may already have been encrypted and fail to be restored when FortiClient detects and suspends the suspicious process.

668719

Realtime protection on Citrix VDA server blocks remote sessions.

Remote Access

Bug ID

Description

617420

Support remote access VPN with prelogon without user interaction.

627339

FortiClient (Windows) fails to establish VPN connection with SAML login if FortiOS SSL VPN Require Client Certificate setting is enabled.

637303

Certificate-only SSL VPN tunnel displays popup with Empty username is not allowed error.

643083

Dual SSL VPN certs with the same name.

649426

IPsec/SSL VPN per-app VPN split tunnel does not work properly.

649688

Website with HTTP defined in <fqdn> does not work properly with per-app VPN split tunnel.

665426

SAML SSL-VPN in Tunnel Mode broken when using ADFS+DUO 2FA solution

671091

IPsec VPN stops traffic to internal network immediately after connecting to a Citrix workspace or RDP.

677766

When VPN tunnel goes down, the single-host route for the VPN server stays.

681399

IPsec VPN autoconnect does not work after an automatic frequency change.

682675

SSL VPN users cannot set new PIN after it expires with RSA RADIUS authentication.

684913

SAML authentication on SSL VPN with realms does not work.

685951

FortiClient (Windows) does not use fallback server IP address when Show VPN before Logon is enabled.

686908

After updating FortiClient, users cannot connect to VPN.

688043

VPN before logon does not display FortiToken request prompt.

688844

FortiClient (Windows) drops SSL VPN connection after enabling EMS tag authentication on SSL VPN.

689163

IPsec VPN RSA token rekey does not work.

689176

IPsec VPN failover to SSL VPN when VPN before logon does not work properly.

689936

FortiClient (Windows) displays GUI issue when connecting to IPsec VPN using tray.

690057

FortiClient (Windows) does not display Error: Wrong Credentials message for IKEv2.

693687

FortiClient does not register any interface IP addresses to the DNS server when SSL VPN tunnel is up.

714688

User cannot log in to IPSec VPN when password includes umlaut.

Web Filter

Bug ID

Description

689182

FortiClient (Windows) blocks access to Office 365 or Microsoft sites.

Logs

Bug ID

Description

671461

FortiClient (Windows) does not have debug logs about FortiSandbox file submission.

Other

Bug ID

Description

649168

Windows crashes when Safetica DLP 9.6.55 and FortiClient are installed together.

673671

fmon.exe locks with writers some files stored in excluded folders.

686139

Console fails to open when double-left-clicking the tray icon.

691564

FortiShield causes third party application performance issues.

(Windows) Release Notes

Known issues

Install and deployment

GUI

Zero Trust Telemetry

Malware Protection and Sandbox

Remote Access

Web Filter

Logs

Other

Known issues

Install and deployment

GUI

Zero Trust Telemetry

Malware Protection and Sandbox

Remote Access

Web Filter

Logs

Other