Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.7. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Logs

Bug ID	Description
624909	FortiClient should report the install and running states of Sandbox, Cloud Sandbox, and USB monitoring.
625046	FortiClient (Windows) free VPN-only client sends statistics to FDS.

Avatar

Bug ID	Description
616700	FortiClient fails to show avatar from OS for Windows 7 platform for domain user.

Endpoint control

Bug ID	Description
588059	Onnet checked conditions by ESNAC do not match with configuration when only using EMS.
606466	"FortiClient registration was blocked by Endpoint Management Server (EMS)" message occurs when FortiGate is in Telemetry list.
630966	EMS reports wrong install dates in software inventory.
631385	FortiClient silently fails to register when EMS fails to respond.
632117	FortiClient does not send virtual adapter interface IP address to EMS.

GUI

Bug ID	Description
602802	Windows Defender JavaScript error.
612885	When FortiClient is registered to EMS, it should display Delete the selected tunnel option for personal VPN configurations.

Install and deployment

Bug ID	Description
538024	FortiClient (Windows) loses DNS settings after disconnecting from IPsec VPN.
555541	Endpoint reaches a state where EMS deployment always fails.
590987	EMS fails to deploy FortiClient (Windows) when deploying FortiClient with a different feature set over the same FortiClient (Windows) version deployed.
604546	IPsec VPN tunnel with certificate authentication fails to autoconnect when resilience FortiGate is unreachable.
613459	Coexist with FortiEDR.

Sandbox and Malware Protection

Bug ID	Description
565711	FortiClient denies removable media access.
596388	Realtime protection on RDS server blocks remote sessions.
618245	FortiClient does not protect certain ADS file operations.
623254	Sometimes FortiClient cannot remove/quarantine locked files.

Remote Access

Bug ID	Description
621631	FortiClient (Windows) does not display Answer field and user cannot enter one-time password.
537299	FortiClient (Windows) does not use correct SSL VPN split DNS server.
557314	FortiClient (Windows) should not allow connection if certificate is invalid and `<disallow_invalid_server_certificate>=1`.
590462	FortiClient (Windows) loses DNS settings after disconnecting from SSL VPN.
615076	FortiClient keeps connecting after user enters incorrect credentials for IPsec VPN.
622232	Failed_to_launch_IPsec_service error message displays and FortiClient (Windows) console does not respond.
622251	FortiClient does not initiate IPsec VPN tunnel when user clicks Connect. There is no outgoing IPsec VPN traffic to the FortiGate.
625059	IPsec VPN with push authentication takes 15 seconds for FortiClient (Windows) console to display Connected status.
627245	FortiClient (Windows) resends credentials to multifactor authentication server when user clicks OK button after entering wrong credentials for IPsec VPN.
634037	Preshared key length causes FortiClient to fail to connect to IPsec VPN.

Web Filter and plugin

Bug ID	Description
626065	After changing XML to turn off Safe Search, XML value returns to `1` after reboot.
630419	Web Filter does not show Webpage is blocked message in browser for HTTPS URLs.

Logs

Bug ID

Description

624909

FortiClient should report the install and running states of Sandbox, Cloud Sandbox, and USB monitoring.

625046

FortiClient (Windows) free VPN-only client sends statistics to FDS.

Avatar

Bug ID

Description

616700

FortiClient fails to show avatar from OS for Windows 7 platform for domain user.

Endpoint control

Bug ID

Description

588059

Onnet checked conditions by ESNAC do not match with configuration when only using EMS.

606466

"FortiClient registration was blocked by Endpoint Management Server (EMS)" message occurs when FortiGate is in Telemetry list.

630966

EMS reports wrong install dates in software inventory.

631385

FortiClient silently fails to register when EMS fails to respond.

632117

FortiClient does not send virtual adapter interface IP address to EMS.

GUI

Bug ID

Description

602802

Windows Defender JavaScript error.

612885

When FortiClient is registered to EMS, it should display Delete the selected tunnel option for personal VPN configurations.

Install and deployment

Bug ID

Description

538024

FortiClient (Windows) loses DNS settings after disconnecting from IPsec VPN.

555541

Endpoint reaches a state where EMS deployment always fails.

590987

EMS fails to deploy FortiClient (Windows) when deploying FortiClient with a different feature set over the same FortiClient (Windows) version deployed.

604546

IPsec VPN tunnel with certificate authentication fails to autoconnect when resilience FortiGate is unreachable.

613459

Coexist with FortiEDR.

Sandbox and Malware Protection

Bug ID

Description

565711

FortiClient denies removable media access.

596388

Realtime protection on RDS server blocks remote sessions.

618245

FortiClient does not protect certain ADS file operations.

623254

Sometimes FortiClient cannot remove/quarantine locked files.

Remote Access

Bug ID

Description

621631

FortiClient (Windows) does not display Answer field and user cannot enter one-time password.

537299

FortiClient (Windows) does not use correct SSL VPN split DNS server.

557314

FortiClient (Windows) should not allow connection if certificate is invalid and <disallow_invalid_server_certificate>=1.

590462

FortiClient (Windows) loses DNS settings after disconnecting from SSL VPN.

615076

FortiClient keeps connecting after user enters incorrect credentials for IPsec VPN.

622232

Failed_to_launch_IPsec_service error message displays and FortiClient (Windows) console does not respond.

622251

FortiClient does not initiate IPsec VPN tunnel when user clicks Connect. There is no outgoing IPsec VPN traffic to the FortiGate.

625059

IPsec VPN with push authentication takes 15 seconds for FortiClient (Windows) console to display Connected status.

627245

FortiClient (Windows) resends credentials to multifactor authentication server when user clicks OK button after entering wrong credentials for IPsec VPN.

634037

Preshared key length causes FortiClient to fail to connect to IPsec VPN.

Web Filter and plugin

Bug ID

Description

626065

After changing XML to turn off Safe Search, XML value returns to 1 after reboot.

630419

Web Filter does not show Webpage is blocked message in browser for HTTPS URLs.

(Windows) Release Notes

Known issues

Logs

Avatar

Endpoint control

GUI

Install and deployment

Sandbox and Malware Protection

Remote Access

Web Filter and plugin

Known issues

Logs

Avatar

Endpoint control

GUI

Install and deployment

Sandbox and Malware Protection

Remote Access

Web Filter and plugin