Fortinet black logo

Known issues

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.9. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

749331 Windows Security settings show that FortiClient is snoozed when FortiEDR is installed.

773219

FortiClient (Windows) should not allow the user to uninstall it if settings are locked.

Application Firewall

Bug ID Description
776007 Application Firewall conflicts with Windows firewall, causing issues updating domain group policies.

Endpoint control

Bug ID Description
693928 After FortiClient migrates to new EMS successfully, it does not remove original EMS from EMS list.
723599 FortiClient uses SASE egress IP address as the public IP address.

789922

FortiClient (Windows) does not reattempt to register to EMS after license assignment until user shuts down or restarts FortiClient (Windows).

Logs

Bug ID

Description

820067 FortiClient forwards logs despide being completely disabled.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains special character, such as " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~" .

Malware Protection and Sandbox

Bug ID

Description

606634 FortiClient fails to remove quarantined files after days configured with cullage option.
650383 Number of blocked exploits attempts does not work properly.

760073

FortiClient (Windows) affects USB operation.

Remote Access

Bug ID

Description

743106 IPsec VPN XAuth does not work with ECDSA certificates.

758424

Certificate works for IPsec VPN tunnel if put in current user store but fails to work if it is on the local machine.

762986

If FortiClient (Windows) cannot reach the first remote gateway when connecting to a resilient tunnel from FortiTray, FortiClient does not use the second FortiGate to connect.

780938 SAML connection does not work for international connections.
782393 Application-based split VPN tunnel has issue when using VipWebAppServer.exe application.
786348 FortiClient shows error code -8 or -14 when Limit Users to One SSL-VPN Connection at a Time is enabled on FortiOS with SAML authentication.

790404

GUI is missing SAML button.

795334 Always up feature does not work as expected when trying to connect to VPN form tray.
841970 GUI gets stuck while connecting with SAML to SSL VPN with Azure Active Directory and Duo for multifactor authentication.

Performance

Bug ID

Description

778651 Large downloads and speed tests result in high latency, packet loss, and poor performance.

Web Filter

Bug ID Description
781874 Website does not load with ERR_CONTENT_LENGTH_MISMATCH error.

793017

Web Filter option disconnects an application's underlying connection.

825633

Error occurs when revoking certificate accessing outlook.office365.com using Web Filter.

Zero Trust tags

Bug ID

Description

704234 Zero Trust tagging rule set syntax to check registry key value is unclear.

731525

FortiClient (Windows) does not properly detect Zero Trust tag for not having antivirus up-to-date.

Other

Bug ID

Description

749458 FortiClient (Windows) displays specific email address related to social network login using Gmail account.

Known issues

The following issues have been identified in FortiClient (Windows) 6.4.9. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Install and upgrade

Bug ID

Description

749331 Windows Security settings show that FortiClient is snoozed when FortiEDR is installed.

773219

FortiClient (Windows) should not allow the user to uninstall it if settings are locked.

Application Firewall

Bug ID Description
776007 Application Firewall conflicts with Windows firewall, causing issues updating domain group policies.

Endpoint control

Bug ID Description
693928 After FortiClient migrates to new EMS successfully, it does not remove original EMS from EMS list.
723599 FortiClient uses SASE egress IP address as the public IP address.

789922

FortiClient (Windows) does not reattempt to register to EMS after license assignment until user shuts down or restarts FortiClient (Windows).

Logs

Bug ID

Description

820067 FortiClient forwards logs despide being completely disabled.

Zero Trust Telemetry

Bug ID

Description

683542 FortiClient (Windows) fails to register to EMS if registration key contains special character, such as " !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~" .

Malware Protection and Sandbox

Bug ID

Description

606634 FortiClient fails to remove quarantined files after days configured with cullage option.
650383 Number of blocked exploits attempts does not work properly.

760073

FortiClient (Windows) affects USB operation.

Remote Access

Bug ID

Description

743106 IPsec VPN XAuth does not work with ECDSA certificates.

758424

Certificate works for IPsec VPN tunnel if put in current user store but fails to work if it is on the local machine.

762986

If FortiClient (Windows) cannot reach the first remote gateway when connecting to a resilient tunnel from FortiTray, FortiClient does not use the second FortiGate to connect.

780938 SAML connection does not work for international connections.
782393 Application-based split VPN tunnel has issue when using VipWebAppServer.exe application.
786348 FortiClient shows error code -8 or -14 when Limit Users to One SSL-VPN Connection at a Time is enabled on FortiOS with SAML authentication.

790404

GUI is missing SAML button.

795334 Always up feature does not work as expected when trying to connect to VPN form tray.
841970 GUI gets stuck while connecting with SAML to SSL VPN with Azure Active Directory and Duo for multifactor authentication.

Performance

Bug ID

Description

778651 Large downloads and speed tests result in high latency, packet loss, and poor performance.

Web Filter

Bug ID Description
781874 Website does not load with ERR_CONTENT_LENGTH_MISMATCH error.

793017

Web Filter option disconnects an application's underlying connection.

825633

Error occurs when revoking certificate accessing outlook.office365.com using Web Filter.

Zero Trust tags

Bug ID

Description

704234 Zero Trust tagging rule set syntax to check registry key value is unclear.

731525

FortiClient (Windows) does not properly detect Zero Trust tag for not having antivirus up-to-date.

Other

Bug ID

Description

749458 FortiClient (Windows) displays specific email address related to social network login using Gmail account.