What's new
The following list highlights some of the new features or enhancements introduced in this release:
|
Feature and enhancement |
Description |
|---|---|
| User privilege access control |
Adds user privilege access control to filter your organization's phone directory by department, business group, or survivability branch. |
| Call queue alerts |
Includes the addition of the name and phone number of the caller in call queue alerts from the call center console. |
|
Hotel management setting |
Adds an optional setting (Enable link establishment) in the Hotel Property Management System (PMS) protocol to provide more flexibility for the integration with Micros FIAS-based PMS solutions. |
|
Call recording user access control |
Allows department administrators to access phone call recordings associated with their department only. |
|
Analog extension PSTN setting |
Adds First digit timeout and Match digit timeout options to allow for longer timeout durations for when digits are pressed to when the phone number is identified as complete, and the call is attempted. |