Issue: WebRDP session recording fails and closes active session

Applies to web based secret launching failures

To solve WebRDP session recording failure and closure of active session:

1. In the CLI console, enter the following commands:

     diagnose debug enable
     diagnose wad debug enable level verbose
     diagnose wad debug enable category http
     diagnose wad debug enable category pam-video #If session recording is enabled

   Alternatively, in the FortiPAM GUI:
   1. Go to Log & Report > Debug Settings.

      The Debug Settings window opens.

   2. In the Trace Logs pane:
      1. Enable Debug.
      2. In Category, select +, from the list, select Http and PAM Video.
      3. In the Debug Level dropdown, select Verbose.
      4. Enable Overwrite.

         

   3. Click Apply.
   4. Reproduce the issue.
   5. Return to Log & Report > Debug Settings.
   6. In the Trace Logs pane, select the download icon () to download the trace log.

      A .tar trace file is downloaded on your computer.