Fortinet white logo
Fortinet white logo

Known Issues

Known Issues

The following issues have been identified in 7.4.3 R1. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

AP Manager

Bug ID

Description

884233 FortiManager Cloud displays the AP critical security vulnerability info even after FortiAPs are being upgraded.
977726 SSID config changes cannot be installed when SSID mode selected as Tunnel under AP.
1032762 Since FortiOS 7.4.4 now supports the selection of multiple 802.11 protocols and has trimmed the band options, importing FortiOS 7.4.3 AP profiles may result in some bands and channels being un-matched or unset.
1033105 When importing the CSV file in the Switch & AP manager, all columns show a green checkmark, but clicking Next to import is not possible.

Device Manager

Bug ID

Description

854401 Unable to access to the FortiGates via SSH and GUI Console Widget once the FIPS mode is enabled from FortiManager Cloud.
895994 When using the "where used" feature in Phase 2 quick mode selector, objects do not appear and they can be removed.
952422 IPsec templates created by SDWAN Overlay does not create tunnels for all the underlay interfaces.

955058

Changes on Address groups only referenced in phase2 selectors are not installed.

980362 The Firmware Version column in Device Manager incorrectly shows "Upgrading FortiGate from V1 to V2" even after a successful upgrade has been completed.
997344 FortiManager Cloud is missing the "set members 0" feature when creating SDWAN Performance SLA.
1000686 HA autolink failure occurs when LAN interfaces do not exist.
1003899 FortiManager Cloud generates a VPN certificate that is not accepted by the FIPS-enabled FortiGate devices.

1033653

FortiManager Cloud is trying to install and configure "config web-proxy global" on the following FortiGates (7.4.4 Versions); this installation fails.

Affected FortiGates:

Only some low-end FortiGates have encountered this issue. This case is still under the investigation.

Others

Bug ID

Description

703585 FortiManager Cloud may return "Connection aborted" error with JSON API request.
894219 The log filter does not function correctly when filtering by FortiGate HA cluster ID instead of the device ID for individual FortiGate units.
924164 The firmware template status changes to "unknown" after retrieve.
993924 "Application fmgd" keeps crashing when accessing SDWAN monitor page.
1019784 ADOM Upgrade from 7.0 to 7.2 fails with the "'Fail(errno=0):invalid value'" error message.

1032350

FortiManager Cloud fails to download preview log because the button is grayed out (for both policy package and device setting & device setting only installations).

Workaround:

Copy the content of the preview.

1034511

Unable to upgrade ADOM from v7.2 to v7.4 due to a crash occurring with the assigned FortiSwitch template.

Workaround:

Unassign all FortiSwitch templates and upgrade the ADOM then create a new model switch.

Policy & Objects

Bug ID

Description

779363 FortiManager Cloud fails to install analytics-wl-filetype in AV profile to FortiGates.
843716 FortiManager Cloud tries to unset url-map for TCP forwarding ZTNA virtual server.
845022 SDN Connector failed to import objects from VMware VSphere.
925609 Unused firewall shaping-profile is copied to device db and will be installed to devices.
967271 Installation failed when trying to remove firewall internet-service-name objects.
970056 The policy installation fails when FortiManager Cloud attempts to apply changes related to the "management address" on the interface of the FortiGates.
976795 When attempting to utilize the "Unused Policies" tool in FortiManager Cloud (Find Unused Policies), FortiManager Cloud fails to present the policies and instead shows an empty window.
980649 "where used" feature disappears when ADOM is unlocked.
998850

Modification to Policy with install target does not update the policy package status.

Workaround:

Remove the Installation Target and re-add to the policy which will trigger Policy Package Modification and the install preview will also show the changes made.

999710

The installation process hangs at "Installation Preparation" stage.

Workaround:

Repair task database with using the following command:

diagnose dvm task repair

1004056 The installation may encounter an error related to Syntax support for the "ssh-enc-algo" command.
1013948 After upgrading to FortiManager Cloud versions 7.2.5 or 7.4.3, the installation preview may hang. However, the installation process itself can be completed successfully.
1013990 There are no commands available for installing source or destination interfaces when adding them to a firewall policy or SNAT rule.
1014035 Video filter profile config is not getting pushed completely from FortiManager Cloud to FortiGate.
1033126

When "private-data-encryption" is enabled globally on the FortiManager Cloud, the installation fails when attempting to change the local/LDAP/RADIUS passwords.

Workaround:

To disable the "private-data-encryption" on the FortiManager Cloud.

Revision History

Bug ID

Description

801614 FortiManager Cloud might display an error message "Failed to create a new revision." for some FortiGates when retrieving their configurations.

System Settings

Bug ID

Description

825319 FortiManager Cloud fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
962476 Restricted Admin users cannot Install Web Filter, IPS, and Application Control profile to FortiGates.

1027547

In certain cases (currently under investigation), the License Status on FortiManager Cloud may be incorrectly displayed as "Expired" despite the license being active in the account.

Workaround:

Restart the FortiManager Cloud when feasible.

1034076

Admin Profile with no access to provisioning template can view provisioning templates by using direct URLs.

Known Issues

Known Issues

The following issues have been identified in 7.4.3 R1. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

AP Manager

Bug ID

Description

884233 FortiManager Cloud displays the AP critical security vulnerability info even after FortiAPs are being upgraded.
977726 SSID config changes cannot be installed when SSID mode selected as Tunnel under AP.
1032762 Since FortiOS 7.4.4 now supports the selection of multiple 802.11 protocols and has trimmed the band options, importing FortiOS 7.4.3 AP profiles may result in some bands and channels being un-matched or unset.
1033105 When importing the CSV file in the Switch & AP manager, all columns show a green checkmark, but clicking Next to import is not possible.

Device Manager

Bug ID

Description

854401 Unable to access to the FortiGates via SSH and GUI Console Widget once the FIPS mode is enabled from FortiManager Cloud.
895994 When using the "where used" feature in Phase 2 quick mode selector, objects do not appear and they can be removed.
952422 IPsec templates created by SDWAN Overlay does not create tunnels for all the underlay interfaces.

955058

Changes on Address groups only referenced in phase2 selectors are not installed.

980362 The Firmware Version column in Device Manager incorrectly shows "Upgrading FortiGate from V1 to V2" even after a successful upgrade has been completed.
997344 FortiManager Cloud is missing the "set members 0" feature when creating SDWAN Performance SLA.
1000686 HA autolink failure occurs when LAN interfaces do not exist.
1003899 FortiManager Cloud generates a VPN certificate that is not accepted by the FIPS-enabled FortiGate devices.

1033653

FortiManager Cloud is trying to install and configure "config web-proxy global" on the following FortiGates (7.4.4 Versions); this installation fails.

Affected FortiGates:

Only some low-end FortiGates have encountered this issue. This case is still under the investigation.

Others

Bug ID

Description

703585 FortiManager Cloud may return "Connection aborted" error with JSON API request.
894219 The log filter does not function correctly when filtering by FortiGate HA cluster ID instead of the device ID for individual FortiGate units.
924164 The firmware template status changes to "unknown" after retrieve.
993924 "Application fmgd" keeps crashing when accessing SDWAN monitor page.
1019784 ADOM Upgrade from 7.0 to 7.2 fails with the "'Fail(errno=0):invalid value'" error message.

1032350

FortiManager Cloud fails to download preview log because the button is grayed out (for both policy package and device setting & device setting only installations).

Workaround:

Copy the content of the preview.

1034511

Unable to upgrade ADOM from v7.2 to v7.4 due to a crash occurring with the assigned FortiSwitch template.

Workaround:

Unassign all FortiSwitch templates and upgrade the ADOM then create a new model switch.

Policy & Objects

Bug ID

Description

779363 FortiManager Cloud fails to install analytics-wl-filetype in AV profile to FortiGates.
843716 FortiManager Cloud tries to unset url-map for TCP forwarding ZTNA virtual server.
845022 SDN Connector failed to import objects from VMware VSphere.
925609 Unused firewall shaping-profile is copied to device db and will be installed to devices.
967271 Installation failed when trying to remove firewall internet-service-name objects.
970056 The policy installation fails when FortiManager Cloud attempts to apply changes related to the "management address" on the interface of the FortiGates.
976795 When attempting to utilize the "Unused Policies" tool in FortiManager Cloud (Find Unused Policies), FortiManager Cloud fails to present the policies and instead shows an empty window.
980649 "where used" feature disappears when ADOM is unlocked.
998850

Modification to Policy with install target does not update the policy package status.

Workaround:

Remove the Installation Target and re-add to the policy which will trigger Policy Package Modification and the install preview will also show the changes made.

999710

The installation process hangs at "Installation Preparation" stage.

Workaround:

Repair task database with using the following command:

diagnose dvm task repair

1004056 The installation may encounter an error related to Syntax support for the "ssh-enc-algo" command.
1013948 After upgrading to FortiManager Cloud versions 7.2.5 or 7.4.3, the installation preview may hang. However, the installation process itself can be completed successfully.
1013990 There are no commands available for installing source or destination interfaces when adding them to a firewall policy or SNAT rule.
1014035 Video filter profile config is not getting pushed completely from FortiManager Cloud to FortiGate.
1033126

When "private-data-encryption" is enabled globally on the FortiManager Cloud, the installation fails when attempting to change the local/LDAP/RADIUS passwords.

Workaround:

To disable the "private-data-encryption" on the FortiManager Cloud.

Revision History

Bug ID

Description

801614 FortiManager Cloud might display an error message "Failed to create a new revision." for some FortiGates when retrieving their configurations.

System Settings

Bug ID

Description

825319 FortiManager Cloud fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
962476 Restricted Admin users cannot Install Web Filter, IPS, and Application Control profile to FortiGates.

1027547

In certain cases (currently under investigation), the License Status on FortiManager Cloud may be incorrectly displayed as "Expired" despite the license being active in the account.

Workaround:

Restart the FortiManager Cloud when feasible.

1034076

Admin Profile with no access to provisioning template can view provisioning templates by using direct URLs.