Fortinet white logo
Fortinet white logo

Known Issues

Known Issues

The following issues have been identified in 7.4.4. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

Known issues are organized into the following categories:

To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

New known issues

The following issues have been identified in version 7.4.4.

Device Manager

Bug ID

Description

1075747 SD-WAN Monitor does not display the members under the SD-WAN Rules (Map View or Table View).

Policy & Objects

Bug ID

Description

1074686

FortiManager Cloud fails to import NAC policies.

Workaround:

Manually create the NAC policy in the policy package and then install.

1079678

FortiManager Cloud does not provide any warning when there is a "deny all" policy in the middle of a Policy Package. This warning can be still be seen on the "task monitor".

Existing known issues

The following issues have been identified in a previous version of FortiManager Cloud and remain in FortiManager Cloud 7.4.4.

AP Manager

Bug ID

Description

1032762 Since FortiOS 7.4.4 now supports the selection of multiple 802.11 protocols and has trimmed the band options, importing FortiOS 7.4.3 AP profiles may result in some bands and channels being un-matched or unset.

1062154

Due to a syntax mismatch between FortiGates and FortiManager Cloud for FortiAPs, installation may fail. Currently, FortiManager Cloud v7.4.3 with ADOM 7.4 only supports the FortiAP syntax of the latest FortiGate version 7.4.4.

Device Manager

Bug ID

Description

952422 IPsec templates created by SDWAN Overlay does not create tunnels for all the underlay interfaces.

973365

FortiManager Cloud does not display the IP addresses of FortiGate interfaces configured with DHCP addressing mode.

Workaround:

Disable Addressing Mode from DHCP to Manual in FortiManager Cloud Device DB, then retrieve from FortiGate and IP will be updated successfully.

974925

The NTP Server setting may not display the correct configuration. This issue might occur on managed devices running FortiOS version 7.4.2 or higher.

Workaround:

Edit NTP server setting under CLI configuration.

980362 The Firmware Version column in Device Manager incorrectly shows "Upgrading FortiGate from V1 to V2" even after a successful upgrade has been completed.
1004220 The SD-WAN Overlay template creates route-map names that exceed the 35-character limit.
1015064 Disabling the auto-firmware-update in FortiManager Cloud device db does not disable it on the FortiGate.

1062545

When using the backslash "\" in the preshared key of IPSEC settings, the install may fail.

1070943

Unable to upgrade the devices via Device Group Upgrade Firmware feature.

Workaround:

Upgrade devices individually by using the "Device Firmware Upgrade" feature or Create New Firmware Template for single devices or device groups and use the "Assign to Devices/Groups" feature.

1074717 An error might be observed when the SD-WAN template health check name contains a space, displaying the following message: "Bad health check name...".

Others

Bug ID

Description

998198

When upgrading ADOM, the upgrade process fails with the following error: "invalid value - can not find import template 'XYZ' ".

Workaround:

Locate the scripts, delete them, upgrade the ADOM and then import the scripts.

1003711

During the FortiGate HA upgrade, both the primary and secondary FortiGates may reboot simultaneously, which can disrupt the network. This issue is more likely to occur in FortiGates that require disk checks, leading to longer boot times.

Workaround:

Disabling the disk check on fmupdate before the upgrade.

1019261

Unable to upgrade ADOM from 7.0 to 7.2, due to the error "Do not support urlfilter-table for global scope webfilter profile".

Workaround:

Run the following script against the ADOM DB:

config webfilter profile

edit "g-default"

config web

unset urlfilter-table

end

next

end

1019784 ADOM Upgrade from 7.0 to 7.2 fails with the "'Fail(errno=0):invalid value'" error message.
1029677

Unable to upgrade ADOM from v6.4 to v7.0 due to global scope error in webfilter profile.

Workaround:

Rename the "g-default" to "g-test" > save. It can be deleted after that. Once ADOM upgraded, new g-default is created.

Policy & Objects

Bug ID

Description

845022 SDN Connector failed to import objects from VMware VSphere.

971065

When the number of Custom Internet Services exceeds 256, installation fails due to this limitation.

991720

FortiManager Cloud still has an option to enable the "match-vip" through the policy package for "allow" policies. However, this is not supported anymore on the FortiGates.

Workaround:

Disable the option under advance option in Firewall Rule.

1025012

Configuring the SSL/SSH inspection profile may result in the following error: "The server certificate replacement mode cannot support category exemptions."

Workaroud:

  1. Modify the SSL/SSH inspection profiles.

  2. Toggle from Protecting SSL Server to Multiple Clients Connecting to multiple Servers.

  3. Remove the categories from the Exempt from SSL inspection list.

  4. Toggle back to Protecting SSL Server and click OK.

  5. Then install.

1030914 Copy and paste function in GUI removes name of the policy rule and adds unwanted default security profiles (SSL-SSH no-inspection and default PROTOCOL OPTIONS).

1076659

When policy package configured with policy block, installation to multiple devices may have copy fail errors if combined length of the Policy Block name and Policy name is greater than 35 characters and if the total number of such policies exceeds 1000.

Script

Bug ID

Description

931088 Unable to delete VDOMs using the FortiManager Cloud script. Interfaces remain in the device database, causing the installation to fail.

System Settings

Bug ID

Description

825319 FortiManager Cloud fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
962476 Restricted Admin users cannot Install Web Filter, IPS, and Application Control profile to FortiGates.

Known Issues

Known Issues

The following issues have been identified in 7.4.4. To inquire about a particular bug or to report a bug, please contact Customer Service & Support.

Known issues are organized into the following categories:

To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

New known issues

The following issues have been identified in version 7.4.4.

Device Manager

Bug ID

Description

1075747 SD-WAN Monitor does not display the members under the SD-WAN Rules (Map View or Table View).

Policy & Objects

Bug ID

Description

1074686

FortiManager Cloud fails to import NAC policies.

Workaround:

Manually create the NAC policy in the policy package and then install.

1079678

FortiManager Cloud does not provide any warning when there is a "deny all" policy in the middle of a Policy Package. This warning can be still be seen on the "task monitor".

Existing known issues

The following issues have been identified in a previous version of FortiManager Cloud and remain in FortiManager Cloud 7.4.4.

AP Manager

Bug ID

Description

1032762 Since FortiOS 7.4.4 now supports the selection of multiple 802.11 protocols and has trimmed the band options, importing FortiOS 7.4.3 AP profiles may result in some bands and channels being un-matched or unset.

1062154

Due to a syntax mismatch between FortiGates and FortiManager Cloud for FortiAPs, installation may fail. Currently, FortiManager Cloud v7.4.3 with ADOM 7.4 only supports the FortiAP syntax of the latest FortiGate version 7.4.4.

Device Manager

Bug ID

Description

952422 IPsec templates created by SDWAN Overlay does not create tunnels for all the underlay interfaces.

973365

FortiManager Cloud does not display the IP addresses of FortiGate interfaces configured with DHCP addressing mode.

Workaround:

Disable Addressing Mode from DHCP to Manual in FortiManager Cloud Device DB, then retrieve from FortiGate and IP will be updated successfully.

974925

The NTP Server setting may not display the correct configuration. This issue might occur on managed devices running FortiOS version 7.4.2 or higher.

Workaround:

Edit NTP server setting under CLI configuration.

980362 The Firmware Version column in Device Manager incorrectly shows "Upgrading FortiGate from V1 to V2" even after a successful upgrade has been completed.
1004220 The SD-WAN Overlay template creates route-map names that exceed the 35-character limit.
1015064 Disabling the auto-firmware-update in FortiManager Cloud device db does not disable it on the FortiGate.

1062545

When using the backslash "\" in the preshared key of IPSEC settings, the install may fail.

1070943

Unable to upgrade the devices via Device Group Upgrade Firmware feature.

Workaround:

Upgrade devices individually by using the "Device Firmware Upgrade" feature or Create New Firmware Template for single devices or device groups and use the "Assign to Devices/Groups" feature.

1074717 An error might be observed when the SD-WAN template health check name contains a space, displaying the following message: "Bad health check name...".

Others

Bug ID

Description

998198

When upgrading ADOM, the upgrade process fails with the following error: "invalid value - can not find import template 'XYZ' ".

Workaround:

Locate the scripts, delete them, upgrade the ADOM and then import the scripts.

1003711

During the FortiGate HA upgrade, both the primary and secondary FortiGates may reboot simultaneously, which can disrupt the network. This issue is more likely to occur in FortiGates that require disk checks, leading to longer boot times.

Workaround:

Disabling the disk check on fmupdate before the upgrade.

1019261

Unable to upgrade ADOM from 7.0 to 7.2, due to the error "Do not support urlfilter-table for global scope webfilter profile".

Workaround:

Run the following script against the ADOM DB:

config webfilter profile

edit "g-default"

config web

unset urlfilter-table

end

next

end

1019784 ADOM Upgrade from 7.0 to 7.2 fails with the "'Fail(errno=0):invalid value'" error message.
1029677

Unable to upgrade ADOM from v6.4 to v7.0 due to global scope error in webfilter profile.

Workaround:

Rename the "g-default" to "g-test" > save. It can be deleted after that. Once ADOM upgraded, new g-default is created.

Policy & Objects

Bug ID

Description

845022 SDN Connector failed to import objects from VMware VSphere.

971065

When the number of Custom Internet Services exceeds 256, installation fails due to this limitation.

991720

FortiManager Cloud still has an option to enable the "match-vip" through the policy package for "allow" policies. However, this is not supported anymore on the FortiGates.

Workaround:

Disable the option under advance option in Firewall Rule.

1025012

Configuring the SSL/SSH inspection profile may result in the following error: "The server certificate replacement mode cannot support category exemptions."

Workaroud:

  1. Modify the SSL/SSH inspection profiles.

  2. Toggle from Protecting SSL Server to Multiple Clients Connecting to multiple Servers.

  3. Remove the categories from the Exempt from SSL inspection list.

  4. Toggle back to Protecting SSL Server and click OK.

  5. Then install.

1030914 Copy and paste function in GUI removes name of the policy rule and adds unwanted default security profiles (SSL-SSH no-inspection and default PROTOCOL OPTIONS).

1076659

When policy package configured with policy block, installation to multiple devices may have copy fail errors if combined length of the Policy Block name and Policy name is greater than 35 characters and if the total number of such policies exceeds 1000.

Script

Bug ID

Description

931088 Unable to delete VDOMs using the FortiManager Cloud script. Interfaces remain in the device database, causing the installation to fail.

System Settings

Bug ID

Description

825319 FortiManager Cloud fails to promote a FortiGate HA member (running on firmware 7.2.0 to 7.2.4) to the Primary.
962476 Restricted Admin users cannot Install Web Filter, IPS, and Application Control profile to FortiGates.