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Administration Guide

Recovering missing graphical components NEW

Recovering missing graphical components NEW

Errors can sometimes cause the application icons, or other minor graphical components, to no longer show up in the GUI.

For example, in the FortiView Applications monitor, the icons could be missing from the Application column.

The diagnose fortiguard-resources update command can be used to delete cached files and force downloads of the FortiGuard resource, including icons.

Command

Downloaded resource

diagnose fortiguard-resources update sprite-map

Application icon sprite map (CSS & PNG).

diagnose fortiguard-resources update sprite-isdb

Application icon sprite ISDB (CSS & PNG).

diagnose fortiguard-resources update app-info <id>

Application info for a given ID.

diagnose fortiguard-resources update ips-information <id>

IPS information for a given ID.

diagnose fortiguard-resources update wf-categories

Web filter categories.

diagnose fortiguard-resources update app-categories

Application categories.

diagnose fortiguard-resources update prefix-links

Prefix links.

diagnose fortiguard-resources update static-links

Static links.

diagnose fortiguard-resources update fortigate-end-of-support

FortiGate product life cycle information.

diagnose fortiguard-resources update fortiswitch-end-of-support

FortiSwitch product life cycle information.

diagnose fortiguard-resources update fortiap-end-of-support

FortiAP product life cycle information.

diagnose fortiguard-resources update fortiextender-end-of-support

FortiExtender product life cycle information.

To recover missing application icons:
  1. Run the update command:

    # diagnose fortiguard-resources update sprite-isdb
    Deleted cached resource file: sprite-isdb.css
    Deleted cached resource file: sprite-isdb.png
    Deleted cached resource file: sprite_map_front.css
    Request URL: "https://globalproductapi.fortinet.net/v1/ref?key=spritemap&f=fos&v=2"
    Host "globalproductapi.fortinet.net" resolved to "209.52.38.140"
    
    Performing HTTP request...
    
    Response identified resource location as "https://filestore.fortinet.com/fortiguard/isdb_logos96/sprite.tar.gz"
    Host "filestore.fortinet.com" resolved to "209.52.38.129"
    
    Performing HTTP request...
    
    Successfully downloaded sprite-isdb.css:
      Size: 18142 bytes
      ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
      MD5:  a0474459f96edabbc61bfae9b40a9aec
    Successfully downloaded sprite-isdb.png:
      Size: 294937 bytes
      ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
      MD5:  c98ce9dc8d3c2ae174233798f7124937
  2. Refresh the browser window. You might also need to clear your browser cache.

Recovering missing graphical components NEW

Recovering missing graphical components NEW

Errors can sometimes cause the application icons, or other minor graphical components, to no longer show up in the GUI.

For example, in the FortiView Applications monitor, the icons could be missing from the Application column.

The diagnose fortiguard-resources update command can be used to delete cached files and force downloads of the FortiGuard resource, including icons.

Command

Downloaded resource

diagnose fortiguard-resources update sprite-map

Application icon sprite map (CSS & PNG).

diagnose fortiguard-resources update sprite-isdb

Application icon sprite ISDB (CSS & PNG).

diagnose fortiguard-resources update app-info <id>

Application info for a given ID.

diagnose fortiguard-resources update ips-information <id>

IPS information for a given ID.

diagnose fortiguard-resources update wf-categories

Web filter categories.

diagnose fortiguard-resources update app-categories

Application categories.

diagnose fortiguard-resources update prefix-links

Prefix links.

diagnose fortiguard-resources update static-links

Static links.

diagnose fortiguard-resources update fortigate-end-of-support

FortiGate product life cycle information.

diagnose fortiguard-resources update fortiswitch-end-of-support

FortiSwitch product life cycle information.

diagnose fortiguard-resources update fortiap-end-of-support

FortiAP product life cycle information.

diagnose fortiguard-resources update fortiextender-end-of-support

FortiExtender product life cycle information.

To recover missing application icons:
  1. Run the update command:

    # diagnose fortiguard-resources update sprite-isdb
    Deleted cached resource file: sprite-isdb.css
    Deleted cached resource file: sprite-isdb.png
    Deleted cached resource file: sprite_map_front.css
    Request URL: "https://globalproductapi.fortinet.net/v1/ref?key=spritemap&f=fos&v=2"
    Host "globalproductapi.fortinet.net" resolved to "209.52.38.140"
    
    Performing HTTP request...
    
    Response identified resource location as "https://filestore.fortinet.com/fortiguard/isdb_logos96/sprite.tar.gz"
    Host "filestore.fortinet.com" resolved to "209.52.38.129"
    
    Performing HTTP request...
    
    Successfully downloaded sprite-isdb.css:
      Size: 18142 bytes
      ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
      MD5:  a0474459f96edabbc61bfae9b40a9aec
    Successfully downloaded sprite-isdb.png:
      Size: 294937 bytes
      ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
      MD5:  c98ce9dc8d3c2ae174233798f7124937
  2. Refresh the browser window. You might also need to clear your browser cache.