Creating a support account

FortiGate for AliCloud supports both on-demand and BYOL licensing models. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. Our support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, you can create one.

BYOL

You must obtain a license to activate the FortiGate-VM. If you have not activated the license, you see the license upload screen when you log in to the FortiGate-VM and cannot proceed to configure the FortiGate-VM.

You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact jerrywang@fortinet.com for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.

To register and download a license for BYOL:

1. Go to Fortinet Service & Support and create a new account or log in with an existing account.
2. Go to Asset > Register/Activate to start the registration process.
3. In the Registration page, enter the registration code that you received via email, and select Register to access the registration form.
4. If you register the S-series subscription model, the site prompts you to select one of the following:
   1. Click Register to newly register the code to acquire a new serial number with a new license file.
   2. Click Renew to renew and extend the licensed period on top of the existing serial number, so that all features on the VM node continue working uninterrupted upon license renewal.
5. At the end of the registration process, download the license (.lic) file to your computer. You upload this license later to activate the FortiGate-VM.

   After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiGate-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

On-demand

To create a support account for on-demand deployments:

1. Deploy and boot up the FortiGate on-demand VM instance and log into the FortiGate GUI management console.
2. On the Dashboard, copy the VM serial number.
3. Go to Fortinet Service & Support and create a new account or log in with an existing account.
4. Go to Asset > Register/Activate to start the registration process.
5. In the Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
6. After completing registration, contact Fortinet Customer Support and provide your FortiGate instance's serial number and the email address associated with your Fortinet account.