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    • FortiCare

    24.4.0
    24.4.0

    Active tickets

    Active tickets

    Active tickets can be found in the Tickets > Active Tickets page in a card view. The card view includes the Request Type, Ticket Category, and Status.

    Closed tickets cannot be viewed in the Active Tickets page. To view closed tickets, go to Tickets > All Tickets. See All tickets for more information.

    Note

    If a ticket is part of an Organizational Unit, the OU Path and Account will be displayed in the ticket. Likewise, if a Partner user is viewing the ticket card view, the Ticket Type displays the ticket audience, such as Partner, customer, or internal.
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    Active tickets

    Active tickets

    Active tickets can be found in the Tickets > Active Tickets page in a card view. The card view includes the Request Type, Ticket Category, and Status.

    Closed tickets cannot be viewed in the Active Tickets page. To view closed tickets, go to Tickets > All Tickets. See All tickets for more information.

    Note

    If a ticket is part of an Organizational Unit, the OU Path and Account will be displayed in the ticket. Likewise, if a Partner user is viewing the ticket card view, the Ticket Type displays the ticket audience, such as Partner, customer, or internal.
    Previous
    Next