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EMS Administration Guide

Using the PasswordRecovery tool

Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:
  1. On the EMS machine, go to /opt/forticlientems/bin.

  2. Run ./PasswordRecovery.

  3. Enter yes to proceed. This resets the password for the built-in admin user and generates a temporary password.

  4. Log in to EMS as admin and enter the temporary password.

  5. EMS prompts you to create a new user. Create a new user and password, then click Submit.

Note

You must have execute permissions to run PasswordRecovery to create a temporary password.

Using the PasswordRecovery tool

Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:
  1. On the EMS machine, go to /opt/forticlientems/bin.

  2. Run ./PasswordRecovery.

  3. Enter yes to proceed. This resets the password for the built-in admin user and generates a temporary password.

  4. Log in to EMS as admin and enter the temporary password.

  5. EMS prompts you to create a new user. Create a new user and password, then click Submit.

Note

You must have execute permissions to run PasswordRecovery to create a temporary password.