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EMS Administration Guide

Home FortiClient 7.2.3 EMS Administration Guide
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Using the PasswordRecovery tool

Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:
  1. On the EMS machine, go to C:\Program Files (x86)\Fortinet\FortiClientEMS.
  2. Run PasswordRecovery.exe.
  3. A Command Prompt dialog opens. Enter yes to proceed. The tool generates a temporary password and copies it to the clipboard.
  4. Log in to EMS as admin and paste in the temporary password.
  5. EMS prompts you to update your password. Enter a new password, then click Submit.
Note

You must have administrator-level permissions for SQL to run PasswordRecovery.exe to create a temporary password. By default, Windows domain administrators and local administrators have administrator-level permissions to SQL. However, when logged in to the EMS machine as a local or domain user, you must run PasswordRecovery.exe as an administrator and provide local/domain administrator credentials. Otherwise, an error occurs.
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Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:
  1. On the EMS machine, go to C:\Program Files (x86)\Fortinet\FortiClientEMS.
  2. Run PasswordRecovery.exe.
  3. A Command Prompt dialog opens. Enter yes to proceed. The tool generates a temporary password and copies it to the clipboard.
  4. Log in to EMS as admin and paste in the temporary password.
  5. EMS prompts you to update your password. Enter a new password, then click Submit.
Note

You must have administrator-level permissions for SQL to run PasswordRecovery.exe to create a temporary password. By default, Windows domain administrators and local administrators have administrator-level permissions to SQL. However, when logged in to the EMS machine as a local or domain user, you must run PasswordRecovery.exe as an administrator and provide local/domain administrator credentials. Otherwise, an error occurs.
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