Zendesk

FortiCASB offers an API-based approach, pulling data directly from Zendesk via RESTful API. Then FortiCASB portal accesses the data collected through API queries with OAuth2.0 authentication. Subsequently, FortiCASB combines these data to monitor and track Zendesk user activities and ticketing system, provides DLP Data Analysis for files on tickets.

Prerequisite

1. FortiCASB requires the Zendesk account to be under an Enterprise plan.
2. The Zendesk account to be added to FortiCASB must have Admin Role in Support.



3. A Zendesk OAuth Client needs to be created to authorize access for FortiCASB REST API.

After you have verified the account prerequisite, follow the guides below to Add or Update the account on FortiCASB:

Add Zendesk Account

Update Zendesk Account