New account with No License Error
Please check on your Master FortiCARE account to see if the license is present with these steps:
- Log into FortiCare https://support.fortinet.com/ with your Master FortiCare account.
- From the top main menu click on Asset > Manage/View Products.
- Check and see if the licenses you purchased is shown in the product list.
- If you find your license on the list, then you can add the license through creating a company. Please see Basic Setup.
- If you do not see the license you purchased is on the list, please contact FortiCARE support.
