OAuth Request errors
If an error occurs, an error message will be displayed on the Salesforce panel.
The following sections show some common error messages, as well as possible solutions:
- If your error message says "Saas application API gateway not accessible", go to Saas application API gateway not accessible error
Saas application API gateway not accessible error
FortiCASB requires users to have three specific Salesforce permissions. To check your Salesforce permissions, follow these steps:
- From your Salesforce menu, go to Setup > Manage Users > Users.
- Click on the profile of the integrated user.
- Make sure you have the "API Enabled", "View All Data", and "View All Users" permissions enabled.
For example, if the integrated user is listed as a "System Administrator", click on System Administrator under "Profile".
If you have all these permissions and still encounter the error, your organization could have reached Salesforce's daily API request limit. To check if you have reached this limit, follow these steps:
- From your Salesforce menu, go to Setup > Company Profile > Company Information.
- Check "API Requests, Last 24 Hours" to see if you have reached your maximum limit.
If you have reached this limit, wait for the next 24 hour period to try again.
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Salesforce enforces API call limits based on a per-organization basis, not a per-user basis. If your organization has multiple applications sharing Salesforce API requests, please consolidate usage between applications. |