Configuring hotel room status
Hotel Management > Room Status lets you set hotel room status.
When the PMS and the FortiVoice unit is properly connected and the PMS is enabled on the FortiVoice unit, all hotel room extensions appear on the FortiVoice unit.
To batch-configure hotel room statuses
- Go to Hotel Management > Room Status and click Server Info.
A green dot means the FortiVoice unit is connected with the PMS. Otherwise, a red dot appears.
- Click Close.
- Select more than one room in the list.
Depending on the situations of the rooms you select, the Check in, Check out, Privilege, Room condition, Room setting, and VIP setting buttons become active.
A green dot under Guest means this guest room’s extension is bound with the room. Otherwise, a red dot appears. For more information, see Guest phone.
- Click a button to batch-configure the room status and apply it to all rooms selected.
To configure a single hotel room status
- Go to Hotel Management > Room Status.
- Select a room extension and click Edit.
- Configure the following:
GUI field
Description
Select to bind the extension with the room and make the room a guest room.
Number
The extension number of the room. You can click the number and modify it if required. For more information, see Configuring IP extensions.
Room
The hotel room number. You can click the number and modify it if required.
Location
Click to enter the room location.
Guest Setting
This option appears only if you have enabled Guest phone.
Checked-in
Enable the room status to checked-in.
VIP setting
Select to set the guest as a VIP. Specific VIP treatments are determined by each hotel.
Room condition
Select the cleaning status of the room.
To add a new room condition or edit a current one:
- Click + to add a new code. If the existing room conditions have reached the code range limit, click
to delete one first. If you want to modify an existing code, click 
. - In Code, enter a number for this room condition.
- In Description, enter a code description.
The following table summarizes the code range and default room conditions for each protocol:
Protocol
FortiVoice
Micros
Comtrol
Opera Cloud
Code range
1 to 9
1 to 99
1 to 10
1 to 6
Room
condition1: Maid Present
1: Dirty/Vacant 1: Room Cleaned 1: Clean
2: Clean
2: Dirty/Occupied 2: Cleaning Requested 2: Dirty
3: Not Clean
3: Clean/Vacant 3: Cleaning In-Progress 3: Pickup
4: Out of Service
4: Clean/Occupied 4: Inspection Requested 4: Inspected
5: To be Inspected
5: Inspected/Vacant 5: Maintenance Requested 5: Out of Order
6: Occupied/Clean
6: Inspected/Occupied 6: Out of Order 6: Out of Service
7: Occupied/Not Clean
7: Pick Up 8: Vacant/Clean
8: Passed Inspection 9: Vacant/Not Clean
9: Failed Inspection 10: Cleaning Skipped Guest name
Enter the name of the guest for this room.
This option is available only if Checked-in is enabled.
Privilege
Select phone call restriction (internal, local, or long distance) and user privilege (option 1, 2, 3) for the room. For information about setting user privileges, see Configuring user privileges.
This option is available only if the Checkin status is Checked-in.
DND
Select if the guest of the room does not want to be disturbed.
This option is available only if Checked-in is enabled.
- Click + to add a new code. If the existing room conditions have reached the code range limit, click
- Click OK.