Setting up a general voicemail

Some organizations, such as the sales team of a company, may have the need to share voicemails within multiple users or a user group for better service and efficiency. With a general voicemail, when there is a new voicemail, the entire group is copied or notified. Any member of the group can access the voicemail and once this is done, the notification is gone and others know that the voicemail has been taken care of.

To set up a general voicemail

1. Go to Extension > General Voicemail > General Voicemail.
2. Click New.
3. Configure the following:

   GUI field	Description
   Enabled	Select to activate the voicemail extension.
   Number	Enter the voicemail extension number following the extension number pattern. See Configuring FortiVoice options.
   User ID	This is the system-generated ID based on the voicemail extension number. This option is view only.
   Display name	Enter the name of the voicemail extension.
   Description	Enter any notes for the extension’s voicemail.
   User Setting
   Management	Configure the voicemail extension’s role in other settings.
   User privilege	Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one. For more information about user privilege, see Configuring user privileges.
   Voicemail	Configure the users for sharing this extension’s voicemail. Mode: Select the way to deliver the voicemail from this extension to the users sharing this voicemail. Centralized: Select to copy or notify the entire group when a new voicemail comes in. Any member of the group can access the voicemail and once this is done, the notification is gone and others know that the voicemail has been taken care of. Notify message waiting light: If you select this option, the FortiVoice unit turns on the message waiting light on a user’s phone when a new voice message is left on this voicemail. List as mailbox: Users can listen to a centralized voicemail by dialing *97 or the customized code (see Modifying feature access codes) from their own extensions and enter the personal voicemail PIN for this general voicemail. Broadcast: If you select this option, the voicemail is sent to the voicemail of the users. Users can access the voicemail by dialing *98 or the customized code (see Modifying feature access codes) from any extensions and enter the personal voicemail PIN. User(s)/Group(s): Select the users or groups to notify when a voicemail is left in this voicemail extension. To select the users or groups to share this voicemail, click the + sign in the field and choose the users or groups. Click OK. For information about creating user groups, see Creating extension groups.
   Web Access	Configure user portal and softclient access from mobile or desktop devices. If Password policy is disabled appears, see Setting password policies.
   Authentication type	Select the extension’s authentication type: Local or LDAP.
   User password	If you selected Local as the Authentication type, enter the password for user portal access. This password can be much longer and stronger to mitigate the risk of password guess attack and preserve the voicemail PIN for phone access only. To let the system create the user password, click Generate. To show the user password, click the eye icon. Control of using user password or voicemail PIN to access user portal is set when configuring phone system capacity. For more information, see Configuring system capacity.
   LDAP profile	If you select LDAP for Authentication type, select an LDAP profile to apply to this extension. For information about LDAP profile, see Configuring LDAP settings. You can click New to create a new profile or Edit to modify the selected one.
   Authentication ID	This option is available if you selected LDAP or RADIUS for Authentication type. For LDAP: During the configuration of the LDAP profile, you have two options for the user authentication: If you select Try common name with base DN as bind DN, update the Authentication ID to match the common name attribute (example, uid) that you entered in the Common name ID of the profile, such as jdoe. If you select Search user and try bind DN, leave the Authentication ID blank. For RADIUS: Enter the username that is configured in the RADIUS Service of the FortiAuthenticator and to be associated with the extension.
   Phone Access	Configure voicemail access by phone or access to restricted phone calls.
   Voicemail PIN	Enter the password for the extension user to access voicemail and the user portal. Selection of using personal password or voicemail PIN to access user portal is set when configuring phone system capacity. For more information, see Configuring system capacity. You can check the PIN strength. See Reviewing system configuration. Click Generate to generate a strong password automatically. Select the view PIN icon to display the password. If you have configured the default user PIN (see Default Voicemail PIN), the password appears here. However, you can change it.

4. Click Create.