After creating the call queue, you can configure an extension department with appropriate members, managers, and the call queue itself. The department can be helpful for management and reporting purposes.
- Go to Extension > Group > Department and click New.
- Enter a Name for the department.
- Under Call Center, click in the field and select the Member extensions you want to be members of the department.
- Similarly, select the Manager extensions you want to be managers of the department.
- Select the newly created call Queue.
- Click Create.