Configuring departments

After creating a call queue, you can configure a department and assign managers, members, and the call queue itself. A department can be helpful for management and reporting purposes.

1. Go to Extension > Group > Department and click New.
2. Enter a Name for the department.
3. In Manager, click + and select the agents to include in this department.
4. In Member, click + and select the extensions that you want to include in this department.
5. In Queue, click + and select the call queues to include in this department.
6. Click Create.