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FortiVoice Cookbook

Home FortiVoice 6.4.2 FortiVoice Cookbook
6.4.2
7.0.2
7.0.1
7.0.0
6.4.9
6.4.8
6.4.7
6.4.6
6.4.5
6.4.4
6.4.3
6.4.2
6.4.1
6.4.0
6.0.12
6.0.11
6.0.10
6.0.9
6.0.8
6.0.7
6.0.6
6.0.5
6.0.4

Creating skill sets

Creating skill sets

Establish varying skill sets for each department. For example, a skill set is created for the Sales department.

  1. On FortiVoice, go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.
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Creating skill sets

Establish varying skill sets for each department. For example, a skill set is created for the Sales department.

  1. On FortiVoice, go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.
Previous
Next