Logging in to a queue

1. To log in to a queue, click .

   

2. Select queue(s) from the list.
3. In Main/Outgoing queue, select a queue to specify the following behaviors:
   • Main: When you are a member of multiple queues, this selection addresses how calls are distributed to you. The queue you select is the one that rings your extension, if there is a possibility of multiple calls offered by multiple queues.
   • Outgoing: This queue is your default call queue used to track outbound calls such as taking a call from callback or returning a call. When the manager generates a queue report, the report includes outbound calls associated with the Main/Outgoing queue that you selected.
4. Click OK.

   

5. When you are logged in to the queue, you can see the following UI changes:
   • The Pause/Resume icon is available instead of grayed out.
   • The Agent icon is green.