Active Call
The Active Call widget displays all ongoing phone calls in real time.
Active Call (agent profile view)
Active Call (manager profile view)
Active call popup
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To see the active call popup, the FortiVoice system administrator must update the agent or manager profile to enable the popup active call setting |
When you answer an active call, an active call window pops up.
This window displays the following details:
- From (name and extension)
- To (name and extension)
- Queue number for the owner
- IVR (interactive voice response), if available
Here is a window example of an active call popup:
