Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

• Caller and receiver
• Time of the call
• Call duration
• Call status or disposition
• Call direction
• Call type

Viewing call details

1. In the call history list, double-click on an entry.
2. You can view details in the following sections:
   • Call information
   • Detail information
   • Call flow

Searching call records

1. In Call History, click the Search button .
2. Enter a search string and press Enter.

Filtering call records

You can apply additional filtering by selecting options available under the Direction and Disposition drop-down menus.

Saving all call records

1. In Call History, click Download.
2. Select All.
3. Select Save File.
4. To save the CSV file, click OK.