Logging in to the call center console

1. To log in to the call center console, use one of the following two methods:
   • Using the FortiVoice user portal: When logged in to the portal, click Call center console .

     

   • Using the direct access to the call center console:
     1. In a web browser, go to the following URL:

        https://<IP_address_or_FQDN>/agent

        Where <IP_address_or_FQDN> is the IP address or FQDN of the FortiVoice phone system.

        If the FortiVoice system administrator has changed the access port, then you must also include the port, for example:

        https://<IP_address_or_FQDN>:446/agent

     2. Enter your extension and password.
     3. Click Login.