Setting up an SMS campaign

Apply to our secure SIP partner, Volli Communications, as a first step in setting up your organization's SMS campaign.

Volli Communications submits your organization's information to The Campaign Registry (TCR).

TCR is an independent reputation authority chosen by Mobile Network Operators (MNOs) to collect brand and campaign data for transparency on the 10 Digit Long Code (10DLC) network. TCR works with United States MNOs and companies that are in the messaging business to register non-consumer (A2P) text-messaging campaigns.

After the application is processed and approved, FortiVoice Cloud shows the campaign in the SMS Campaign tab.

This section includes the following topics:

• Prerequisites
• To apply to set up an SMS campaign
• To assign a DID number to an SMS campaign
• To configure call routing for SMS

Prerequisites

You need detailed information to complete the questionnaire when applying for the SMS campaign.

To help you prepare, review the questions: Volli SMS Questionnaire.

To apply to set up an SMS campaign

1. Go to FortiVoice Cloud > Trunks > SMS Campaign.

2. Click + Add a Campaign.

3. A dialog displays to let you know you need to register your SMS campaign. Confirm by clicking Continue.

4. You are redirected to the Volli Communications website to complete the questionnaire.

5. Fill in all mandatory fields and see the tooltips for detailed information about the requirements for each field.

6. Submit the completed form.

   The approval process can take between one and four weeks. TCR may contact you or your organization to confirm details in the questionnaire.

   After approval

   After TCR approves your application, FortiVoice Cloud shows the campaign in Trunks > SMS Campaign.

To assign a DID number to an SMS campaign

1. Go to FortiVoice Cloud > Trunks > SMS Campaign.
2. For the SMS Campaign that you want to edit, go to the Action column and click Edit .

   In the dialog Assigning DIDs to SMS Campaign, the Available DIDs column displays the DIDs from the Trunk > DID Management.

3. To enable SMS on a DID number, select an available DID and click the arrow right button ( > ) to move that DID to the SMS Campaign Member column.
4. Click Submit.

To configure call routing for SMS

Configure call routing for users with extensions on FortiVoice Cloud to receive and send text messages to and from contacts with cellular phone numbers.

For more information, see Configuring SMS in the FortiVoice Cloud Advanced Administration Guide.

To delete a campaign

To stop your SMS campaign, contact Volli. The campaign is then removed from the FortiVoice Cloud portal.