Filtering takedown requests

You can filter the takedown requests or search for specific Ticket numbers on the Take Down page.

To filter requests by category and status:

1. Go to Brand Protection > Take Down.

2. Filter requests by a date range:
   1. Click Filter By Date Range. Two calendars are displayed.
   2. In the left calendar, select a month, year, and day to specify the start date of the range.
   3. In the right calendar, select a month, year, and day to specify the end date of the range.

      Only requests from the date range are displayed.

   4. Click the Filter By Date Range box, and click X to remove the date range filter.

3. Search for keywords:

   1. In the Type and hit Enter to Search box, type a Ticket number, and press Enter.

      The requests are filtered to display only requests with the keyword.

   2. Click the X beside the keyword to remove the filter.

4. Select the request category in the Category dropdown.

5. Select the current status of the request from the Status dropdown:

   1. Requested: You have requested that the fraudulent product be taken down.

   2. Acknowledged: The FortiRecon team has acknowledged that they have received the request for takedown.

   3. Work In Progress: The FortiRecon team is currently working on taking down the fraudulent product.

   4. Closed: The fraudulent product has been taken down and the ticket has been closed.

   The tickets that match the set filters are displayed.