Activating a mobile token

After your system administrator assigns you a mobile token, you will receive a notification with an activation code and expiry date via SMS or email. You must activate the mobile token by the expiry date. If the activation code expires, contact your system administrator to reassign a mobile token for activation.

The following procedure provides an example of activating a mobile token using FortiToken Mobile for iOS on an iPhone. Procedures may vary depending on your device and firmware.

To activate your mobile token on iOS on an iPhone:

1. Make sure your mobile device and the FortiProxy unit are connected to the Internet.

2. Tap on the FortiToken application icon to open the application. If this is your first time opening the application, it may prompt you to create a PIN for secure access to the application and tokens.

   

3. Tap on the + icon. The Scan Barcode screen appears.

   

4. If you received the QR code via email, locate and scan the QR code in your email.
   OR
   If you received the activation key via SMS, tap on Enter Manually at the bottom of the screen, and tap on Fortinet.

   

   Enter your email address in the Name field, the activation key in the Key field, and tap Done.

   

5. FortiToken Mobile activates your token, and starts generating OTP digits immediately. To view or hide the OTP digits, tap the eye icon.

   

After you open the application, FortiToken Mobile generates a new 6-digit OTP every 30 seconds. All configured tokens display on the application home screen.

The FortiToken Mobile activation process described above caters to the MFA process that involves two factors (password and OTP) of the authentication process. A third factor (fingerprint or face) can be enabled as well.

To enable Touch/Face ID on iOS for FortiToken Mobile:

1. Open the FortiToken application and tap on Info.

   

2. Tap on Touch/Face ID & PIN.

   

3. Enable and set up a 4-digit PIN for the application. The PIN is required to be enabled before you can enable Touch/Face ID.

   

4. Enable Touch/Face ID.

   

   You cannot enable Touch/Face ID for FortiToken if Touch/Face ID is not set up and enabled for device unlock (iPhone Unlock in this case) on iOS. You must first set up and enable Touch/Face ID from Settings on your iOS device.

5. When prompted by iOS, allow the FortiToken application to use Touch/Face ID by tapping on OK in the prompt.

   

After the mobile token is activated, you can generate OTPs in the FortiToken Mobile application on you mobile device without network access.