Monitoring
The Monitoring page provides an overview of campaign activity. Use this page to view click-rates, user group analysis, user profiles, and campaign response comparison charts.
Campaign Analysis
The Campaign Analysis monitor displays click-rate information across all of your campaigns as a bar chart.
Hover a campaign in the chart to view how recipients interacted with the email for that campaign.
The chart displays the following information:
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Risk Grade |
The letter grade between A and F assigned to the recipient . An A indicates the user poses minimal risk and a F grade indicates the user poses the maximum risk to the organization.If the campaign is active, then the Risk Grade will be NA on the Dashboard and Monitoring pages. |
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| Opened |
The number of recipients who opened the email. |
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| Clicked |
The number of recipients who clicked the redirect link. |
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| Submitted | The number of recipients who entered information on the landing page. | ||
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Executed |
The number of recipients who opened or executed the file attached in the phishing email.
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Replied |
The number of recipients who replied to the email. |
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| Reported | The number of recipients reported the email as suspicious. | ||
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Training Complete |
The number of recipients who have finished the training. |
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Training Incomplete |
The number of recipients who have been enrolled but did not finish the training. |
Overall Responses
The Overall Responses monitor displays the ratio of recipients who passed or failed your organization's security training. The monitor also includes detailed information about the email distribution and click-rate across all campaigns. Hover over a piece of the chart to view the total number of emails for the category.
The Overall Responses monitor displays the following information:
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Passed |
The percentage of recipients that did not click or respond to campaign emails. This includes emails that were opened or opened and reported. |
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Failed |
The percentage of recipients that clicked or responded to campaign emails. |
| No Response | The number of emails that were not opened. |
| Sent Error | The number of emails that bounced. |
| Open Only | The number of emails that were opened but not clicked. |
| Link Clicked | The number of recipients who clicked the redirect link. |
| Submitted | The number of recipients who entered information on the landing page. |
| Reported |
The number of recipients who reported the phishing email as suspicious. |
Group Analysis
The Group Analysis monitor displays the response rates for user groups as a chart. To view the response statistics for a group, hover over the group name in the chart.
The Group Analysis monitor displays the following information:
| No Response |
The number of emails that were not opened. |
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Sent Error |
The number of emails that bounced. |
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| Opened |
The number of recipients who opened the email. |
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| Clicked |
The number of recipients who clicked the redirect link. |
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| Submitted |
The number of recipients who entered information on the landing page. |
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Executed |
The number of recipients who opened or executed the file attached in the phishing email.
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Replied |
The number of recipients who replied to the email. |
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| Reported |
The number of recipients who reported the phishing email as suspicious. |
User Profile
The User Profile monitor displays information about the device the recipient used to view the email. Hover over the cart to see the value for each category.
The User Profile monitor displays the followling information:
| OS |
The operating system of the device. |
| Device |
The device hardware. |
| Browser |
The browser the recipient used to view the email. |
Campaigns List
The Campaigns List monitor displays a list of active and archived campaigns as well as distribution and click-rate statistics for each campaign.
The Campaigns List monitor displays the following information:
| Total |
The total number of emails sent to recipients. |
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| Sent |
The number of emails sent to the user group. |
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Risk Grade |
The letter grade between A and F assigned to the recipient . An A indicates the user poses minimal risk and a F grade indicates the user poses the maximum risk to the organization.If the campaign is active, then the Risk Grade will be NA on the Dashboard and Monitoring pages. |
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| Opened |
The number of recipients who opened the email. |
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| Clicked |
The number of recipients who clicked the redirect link. |
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| Submitted |
The number of recipients who entered information on the landing page.
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Executed |
The number of recipients who opened or executed the file attached in the phishing email. |
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| Reported |
The number of recipients who reported the phishing email as suspicious. |
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Replied |
The number of recipients who replied to the email. |
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Training Complete |
The number of recipients who have finished the training. |
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Training Incomplete |
The number of recipients who have been enrolled but did not finish the training. |