Fortinet black logo

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

I have reached the subscription limit, what should I do next?

You have two options:

  1. Purchase additional FortiPhish license to increase the subscription limit.

  2. Alternatively, you can choose to wait until the beginning of the next month when the subscription limit is automatically reset to zero.

My campaign has failed. What are the scenarios in which campaign might fail?

Campaign may fail in the following scenarios:

  • The domain of the recipients is not verified.

  • A recipient group or Azure Active Directory (AD) groups used in the campaign are deleted while the campaign is in Pending state.

  • The subscription limit is exceeded.

Can I import nested groups (group containing groups) from Azure AD?

Currently, we do not support importing nested groups from Azure AD.

Frequently Asked Questions (FAQs)

I have reached the subscription limit, what should I do next?

You have two options:

  1. Purchase additional FortiPhish license to increase the subscription limit.

  2. Alternatively, you can choose to wait until the beginning of the next month when the subscription limit is automatically reset to zero.

My campaign has failed. What are the scenarios in which campaign might fail?

Campaign may fail in the following scenarios:

  • The domain of the recipients is not verified.

  • A recipient group or Azure Active Directory (AD) groups used in the campaign are deleted while the campaign is in Pending state.

  • The subscription limit is exceeded.

Can I import nested groups (group containing groups) from Azure AD?

Currently, we do not support importing nested groups from Azure AD.