Incidents
The Analytics > Incidents & Events > Incidents page displays all incidents created to track and analyze events.
Charts at the top of the page display:
|
Chart |
Description |
|---|---|
|
Severity |
Displays the total number of incidents and the number of incidents for each severity:
Click the chart to filter the page. Click the Filter icon beside Severity to remove the filter. |
|
Status |
Displays the total number of incidents and the number of incidents for each status:
Click the chart to filter the page. Click the Filter icon beside Status to remove the filter. |
|
Category |
Displays the total number of incidents and the number of incidents per category:
Click the chart to filter the page. Click the Filter icon beside Category to remove the filter. |
Hover the mouse over a column heading to display:
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Configure Table icon: Click to choose which columns to display in the table.
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Filter icon: Click to access filter options for the column. May not be available for all columns.
To view incident analysis:
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Go to Analytics > Incidents & Events > Incidents.
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Select an incident and click Analysis.
A summary of the incident is displayed as well as the associated event(s).
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When done, click Back.
To edit an incident:
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Go to Analytics > Incidents & Events > Incidents.
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Select an incident and click Edit.
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Edit the following options, and click OK:
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Name
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Incident Category
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Severity
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Status
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Description
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Assigned To
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