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Admin Guide

4.1.2
4.2.2
4.2.1
4.2.0
4.1.3
4.1.2
4.1.1
4.0.2
4.0.0

Diagnose FortiExtender

Diagnose FortiExtender

You can diagnose your FortiExtender device using any of the following methods:

  • From FortiGate
  • From FortiExtender Cloud
  • From Telnet.

Diagnose from FortiGate

  1. Connect your computer directly to the FortiGate's console port.
  2. Open a browser to access the FortiGate GUI.
  3. From the main FortiGate window, go to Network > FortiExtender, as illustrated below.

    4. If the FortiExtender is running correctly, the modem status and data usage statistics appear.

  4. Click Diagnostics to open the Diagnostics window.

  5. Click the down arrow, and form the drop-down menu, click AT Command.

    6. The command text box opens.

  6. Type a command into the text box, and click Run.

    7. The output shows in the read-back area.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Diagnose from FortiExtender Cloud

  1. From FortiExtender Cloud, click Dashboard.

  2. On the Dashboard page, click the FortiExtender device of interest.

    3. The device page opens.

  3. Click Console.

    4. The Console Editor opens. You are now communicating directly with the modem.

  4. Type execute debug-mode ati to enter debug mode.
  5. Type a debug command.

    6. A message is returned showing the status of the modem.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Diagnose from Telnet

  1. From the Windows Command prompt, type cmd.
  2. Type telnet [modem ip address]. (The default IP address is 192.168.1.2.)
  3. Enter your user name and password as required.
  4. Enter the command you want.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Collect complete diagnostics information

FortiExtender now supports collecting all diagnostics information in a compressed package. The package contains all details, including system software, hardware, configuration, CPU usage, memory usage, modem status, interfaces, routing tables, IP tables, VPN, session tables, and kernel logs.

Use the following command to collect all diagnostics information:

execute debuginfo export tftp <filename.tgz> <tftp server ip address>

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Diagnose FortiExtender

You can diagnose your FortiExtender device using any of the following methods:

  • From FortiGate
  • From FortiExtender Cloud
  • From Telnet.

Diagnose from FortiGate

  1. Connect your computer directly to the FortiGate's console port.
  2. Open a browser to access the FortiGate GUI.
  3. From the main FortiGate window, go to Network > FortiExtender, as illustrated below.

    4. If the FortiExtender is running correctly, the modem status and data usage statistics appear.

  4. Click Diagnostics to open the Diagnostics window.

  5. Click the down arrow, and form the drop-down menu, click AT Command.

    6. The command text box opens.

  6. Type a command into the text box, and click Run.

    7. The output shows in the read-back area.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Diagnose from FortiExtender Cloud

  1. From FortiExtender Cloud, click Dashboard.

  2. On the Dashboard page, click the FortiExtender device of interest.

    3. The device page opens.

  3. Click Console.

    4. The Console Editor opens. You are now communicating directly with the modem.

  4. Type execute debug-mode ati to enter debug mode.
  5. Type a debug command.

    6. A message is returned showing the status of the modem.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Diagnose from Telnet

  1. From the Windows Command prompt, type cmd.
  2. Type telnet [modem ip address]. (The default IP address is 192.168.1.2.)
  3. Enter your user name and password as required.
  4. Enter the command you want.

For a complete list of diagnostic commands, refer to Status, diagnostics, and debugging commands.

Collect complete diagnostics information

FortiExtender now supports collecting all diagnostics information in a compressed package. The package contains all details, including system software, hardware, configuration, CPU usage, memory usage, modem status, interfaces, routing tables, IP tables, VPN, session tables, and kernel logs.

Use the following command to collect all diagnostics information:

execute debuginfo export tftp <filename.tgz> <tftp server ip address>

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Next