Logging in with Two-Factor Authentication for the first time

Users are required to validate and set up Two-Factor Authentication the first time they log in to https://support.fortinet.com if it is being enforced by their account or Organization.

Email users

Master and legacy sub users logging in with an email account will be forced to enable Two-Factor Authentication using FortiToken if it is being enforced at the account or OU level. See Enabling Two-Factor Authentication for information on enforcing Two-Factor Authentication at the account level. See Settings in the Organization Portal guide for information on enforcing Two-Factor Authentication at the Organization level.

To set up Two-Factor Authentication for FortiToken if you are in an Organization:

1. Log in using your email account credentials. You will be redirected to the Two-Factor Authentication page.

   

2. Enable Activate 2FA with FortiToken Mobile App.

   

3. Click Update. The Verify Identity dialog opens.

   

4. Enter your account password and click Submit.
5. (Optional) Click Test Token Now to verify Two-Factor Authentication has been enabled.
   1. Enter the security code and click Submit. A dialog opens if the test is successful.
6. Log in using your email credentials again and use FortiToken to verify your account.

IAM users

Users logging in with an IAM account can set up Two-Factor Authentication for email, SMS, FortiToken, or through a third-party authenticator app. See Enabling Two-Factor Authentication.

SMS Two-Factor Authentication will only be available if a mobile number has been added to the account. See Contacts.