Account Preferences

Use the Account Preferences page to enable ticket processing by email and link a partner to the account by default.

PSIRT Contact

You can specify a PSIRT Contact to receive Monthly and Out-of-cycle Critical PSIRT Advisories. This ensures that the emails are directed to the appropriate contact. If the customer has a TAM service, they may receive ANB notification based on the PSIRT Advisory.

To add a PSIRT Contact:

1. Log in as a Master Account user and go to My Account.

   

2. Select My Account (IAM version).

   

3. Select Account Preferences.

   

4. Click Edit.

5. Add the contact in the PSIRT Contact field.

6. Click Update.

Ticket Processing

Enabling Ticket Processing by Email allows Customer Support to manage your help desk processes via email as well as other built-in procedures. Ticket processing by email automatically routes tickets to the proper technician and updates your customer.

To enable ticket processing by email:

1. Go to Account Preferences.
2. Click Edit.
3. Select Allow Ticket Processing by Email.
4. Click Update.

Default Partner

You can select a partner to be linked to this account by default. You can change this selection at any time.

1. Go to Account Preferences.
2. Click Edit.
3. From the Default Partner dropdown, select a partner account from the list.
4. Click Update.