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Known issues

Known issues

The following issues have been identified in version 7.2.4. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Dashboard

Bug ID

Description

974187 Number of endpoints under Out of Sync in EMS dashboard differs from number of out of sync endpoints under Endpoints pane.
976000 Dashboard FortiClient version widget sort order is incorrect due to string comparison.
978588 EMS widgets in the dashboard do not update.
982452 EMS dashboard widgets have issues.

Endpoint management

Bug ID

Description

974761 LDAP sync has Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
981669 FortiClient on mobile device deregisters from EMS.
985789 After upgrade to FortiClient Cloud 7.2.2, user cannot sync domain. Issue persists in 7.2.3.
987356 User cannot move endpoints between groups.
995512 EMS fails to delete domain and shows server error message.

Endpoint policy and profile

Bug ID

Description

868534

Web Filter profile synced from FortiGate keeps disabled status links in the exception list.

901233 Websites that user imports under FortiManager-Web Rating Override category are listed as Simple via EMS.
976029 EMS sends REVOKE when profile changes.
984437 EMS fails to assign Microsoft Entra ID user-based policy.

License

Bug ID

Description

989413 EMS with multitenancy enabled reverts all licenses to default site after FCEMS_services crash.

Logs

Bug ID

Description

967666 FortiClient Cloud Fortinet email server shows errors in log viewer since activation.

Fabric devices

Bug ID

Description

856868 EMS cannot handle large amount of FortiGates connected.
986035 EMS /FortiGate API message changed, causing EMS to no longer support FortiOS 7.2.
990863 Zero trust network access (ZTNA) tags do not sync correctly between non-default EMS site and FortiGate.

Zero Trust tagging

Bug ID

Description

984598 Packet loss occurs when using firewall policy with ZTNA tags.
1003279 Evaluation on EMS does not work as expected with ZTNA users in Active Directory group.

Deployment and installers

Bug ID

Description

773672 Disabling installer ID in FortiClient installer does not take effect.
847870 FortiClient Cloud does not include packaged installer when sending email invitation.
964505 Assignable installer GUI bugs lead to inconsistent database.
982536 When Entra ID device belongs to two Entra ID groups, deployment policy cannot match the endpoint.

System Settings

Bug ID

Description

829631 User cannot disable Delete Timeout.
965257 EMS email alerts do not work with Failed to send email alerts. Please check the SMTP server configuration error.

Administration

Bug ID

Description

828490 Permission Denied: Your permissions might have been updated error message displays for all admin roles.
980584 Single sign on through AD Federation Services as identity provider does not function due to case-sensitive SAML response.

Endpoint control

Bug ID

Description

956087 Endpoint registration fails with Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
999081 When pushing endpoint certificates, EMS also pushes ZCONF even though that config is already up-to-date for the endpoint
1002476 Disconnecting FortiClient from EMS using password does not work.

Vulnerability Scan

GUI

Bug ID

Description

987768 Zero Trust Tag Monitor page has issues.
987926 Vulnerability Events are not visible on GUI.

Upgrade

Bug ID

Description

990711 ZTNA destinations have duplicate rule names after upgrading EMS 7.2.2 to 7.2.3.
993235 After upgrading EMS 7.2.1 to 7.2.3, FortiClient does not link the IP and MAC address information of the PC to the FortiGate.
995790 Android devices disappear from endpoints list after EMS upgrade.

Remote Access

Bug ID

Description

972004 Enabling invalid server certificate warning does not work for IPsec VPN with SAML authentication.

Onboarding

Bug ID

Description

997697 EMS denies registration attempt by endpoint due to LDAP authentication failure.
1005122 FortiClient telemetry user authentication fails with Authentication is blocked.

ZTNA connection rules

Bug ID

Description

931275 ZTNA destination rules stop working.

Other

Bug ID

Description

872871

CSV export file is missing fields.

976654 EMS cannot restore configuration from backup when the patch number is the same but the interim build number is different.

887172

EMS fails to get update from FortiManager.

997762 EMS retains old IP address after migration.

Known issues

The following issues have been identified in version 7.2.4. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Dashboard

Bug ID

Description

974187 Number of endpoints under Out of Sync in EMS dashboard differs from number of out of sync endpoints under Endpoints pane.
976000 Dashboard FortiClient version widget sort order is incorrect due to string comparison.
978588 EMS widgets in the dashboard do not update.
982452 EMS dashboard widgets have issues.

Endpoint management

Bug ID

Description

974761 LDAP sync has Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
981669 FortiClient on mobile device deregisters from EMS.
985789 After upgrade to FortiClient Cloud 7.2.2, user cannot sync domain. Issue persists in 7.2.3.
987356 User cannot move endpoints between groups.
995512 EMS fails to delete domain and shows server error message.

Endpoint policy and profile

Bug ID

Description

868534

Web Filter profile synced from FortiGate keeps disabled status links in the exception list.

901233 Websites that user imports under FortiManager-Web Rating Override category are listed as Simple via EMS.
976029 EMS sends REVOKE when profile changes.
984437 EMS fails to assign Microsoft Entra ID user-based policy.

License

Bug ID

Description

989413 EMS with multitenancy enabled reverts all licenses to default site after FCEMS_services crash.

Logs

Bug ID

Description

967666 FortiClient Cloud Fortinet email server shows errors in log viewer since activation.

Fabric devices

Bug ID

Description

856868 EMS cannot handle large amount of FortiGates connected.
986035 EMS /FortiGate API message changed, causing EMS to no longer support FortiOS 7.2.
990863 Zero trust network access (ZTNA) tags do not sync correctly between non-default EMS site and FortiGate.

Zero Trust tagging

Bug ID

Description

984598 Packet loss occurs when using firewall policy with ZTNA tags.
1003279 Evaluation on EMS does not work as expected with ZTNA users in Active Directory group.

Deployment and installers

Bug ID

Description

773672 Disabling installer ID in FortiClient installer does not take effect.
847870 FortiClient Cloud does not include packaged installer when sending email invitation.
964505 Assignable installer GUI bugs lead to inconsistent database.
982536 When Entra ID device belongs to two Entra ID groups, deployment policy cannot match the endpoint.

System Settings

Bug ID

Description

829631 User cannot disable Delete Timeout.
965257 EMS email alerts do not work with Failed to send email alerts. Please check the SMTP server configuration error.

Administration

Bug ID

Description

828490 Permission Denied: Your permissions might have been updated error message displays for all admin roles.
980584 Single sign on through AD Federation Services as identity provider does not function due to case-sensitive SAML response.

Endpoint control

Bug ID

Description

956087 Endpoint registration fails with Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
999081 When pushing endpoint certificates, EMS also pushes ZCONF even though that config is already up-to-date for the endpoint
1002476 Disconnecting FortiClient from EMS using password does not work.

Vulnerability Scan

GUI

Bug ID

Description

987768 Zero Trust Tag Monitor page has issues.
987926 Vulnerability Events are not visible on GUI.

Upgrade

Bug ID

Description

990711 ZTNA destinations have duplicate rule names after upgrading EMS 7.2.2 to 7.2.3.
993235 After upgrading EMS 7.2.1 to 7.2.3, FortiClient does not link the IP and MAC address information of the PC to the FortiGate.
995790 Android devices disappear from endpoints list after EMS upgrade.

Remote Access

Bug ID

Description

972004 Enabling invalid server certificate warning does not work for IPsec VPN with SAML authentication.

Onboarding

Bug ID

Description

997697 EMS denies registration attempt by endpoint due to LDAP authentication failure.
1005122 FortiClient telemetry user authentication fails with Authentication is blocked.

ZTNA connection rules

Bug ID

Description

931275 ZTNA destination rules stop working.

Other

Bug ID

Description

872871

CSV export file is missing fields.

976654 EMS cannot restore configuration from backup when the patch number is the same but the interim build number is different.

887172

EMS fails to get update from FortiManager.

997762 EMS retains old IP address after migration.