Known issues

The following issues have been identified in version 7.2.4. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Dashboard

Bug ID	Description
974187	Number of endpoints under Out of Sync in EMS dashboard differs from number of out of sync endpoints under Endpoints pane.
976000	Dashboard FortiClient version widget sort order is incorrect due to string comparison.
978588	EMS widgets in the dashboard do not update.
982452	EMS dashboard widgets have issues.

Endpoint management

Bug ID	Description
974761	LDAP sync has Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
981669	FortiClient on mobile device deregisters from EMS.
985789	After upgrade to FortiClient Cloud 7.2.2, user cannot sync domain. Issue persists in 7.2.3.
987356	User cannot move endpoints between groups.
995512	EMS fails to delete domain and shows server error message.

Endpoint policy and profile

Bug ID	Description
868534	Web Filter profile synced from FortiGate keeps disabled status links in the exception list.
976029	EMS sends REVOKE when profile changes.
984437	EMS fails to assign Microsoft Entra ID user-based policy.

License

Bug ID	Description
989413	EMS with multitenancy enabled reverts all licenses to default site after FCEMS_services crash.

Logs

Bug ID	Description
967666	FortiClient Cloud Fortinet email server shows errors in log viewer since activation.

Fabric devices

Bug ID	Description
986035	EMS /FortiGate API message changed, causing EMS to no longer support FortiOS 7.2.
990863	Zero trust network access (ZTNA) tags do not sync correctly between non-default EMS site and FortiGate.

Zero Trust tagging

Bug ID	Description
984598	Packet loss occurs when using firewall policy with ZTNA tags.
1003279	Evaluation on EMS does not work as expected with ZTNA users in Active Directory group.

Deployment and installers

Bug ID	Description
773672	Disabling installer ID in FortiClient installer does not take effect.
964505	Assignable installer GUI bugs lead to inconsistent database.
982536	When Entra ID device belongs to two Entra ID groups, deployment policy cannot match the endpoint.

System Settings

Bug ID	Description
965257	EMS email alerts do not work with Failed to send email alerts. Please check the SMTP server configuration error.

Administration

Bug ID	Description
828490	Permission Denied: Your permissions might have been updated error message displays for all admin roles.
980584	Single sign on through AD Federation Services as identity provider does not function due to case-sensitive SAML response.

Endpoint control

Bug ID	Description
956087	Endpoint registration fails with Cannot insert duplicate key in object 'dbo.FortiClients_users' error.
999081	When pushing endpoint certificates, EMS also pushes ZCONF even though that config is already up-to-date for the endpoint
1002476	Disconnecting FortiClient from EMS using password does not work.

Vulnerability Scan

GUI

Bug ID	Description
987768	Zero Trust Tag Monitor page has issues.
987926	Vulnerability Events are not visible on GUI.

Upgrade

Bug ID	Description
990711	ZTNA destinations have duplicate rule names after upgrading EMS 7.2.2 to 7.2.3.
993235	After upgrading EMS 7.2.1 to 7.2.3, FortiClient does not link the IP and MAC address information of the PC to the FortiGate.
995790	Android devices disappear from endpoints list after EMS upgrade.

Onboarding

Bug ID	Description
997697	EMS denies registration attempt by endpoint due to LDAP authentication failure.
1005122	FortiClient telemetry user authentication fails with Authentication is blocked.

ZTNA connection rules

Bug ID	Description
931275	ZTNA destination rules stop working.

Other

Bug ID	Description
872871	CSV export file is missing fields.
976654	EMS cannot restore configuration from backup when the patch number is the same but the interim build number is different.
997762	EMS retains old IP address after migration.