Fortinet black logo

EMS Administration Guide

Home FortiClient 7.2.4 EMS Administration Guide
7.2.4
7.2.4
7.2.3
7.2.2
7.2.1
7.2.0
7.0.12
7.0.11
7.0.10
7.0.9
7.0.8
7.0.7
7.0.6
7.0.4
7.0.3
7.0.2
7.0.1
7.0.0
6.4.9
6.4.8
6.4.7
6.4.4
6.4.3
6.4.2
6.4.1
6.4.0
6.2.9
6.2.8
6.2.7
6.2.6
6.2.4
6.2.3
6.2.2
6.2.1
6.2.0
6.0.8
6.0.6
6.0.5
6.0.4
6.0.3
6.0.2
6.0.1
6.0.0

Using the PasswordRecovery tool

Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:

  1. On the EMS machine, go to C:\Program Files (x86)\Fortinet\FortiClientEMS.

  2. Run PasswordRecovery.exe.

  3. A Command Prompt dialog opens. Enter yes to proceed.

  4. A temporary password is generated and copied to the clipboard.

  5. Log in to EMS as admin and paste in the temporary password.

  6. EMS prompts you to update your password. Enter a new password, then click Submit.

Note

You must have administrator-level permissions for SQL to run PasswordRecovery.exe to create a temporary password. By default, Windows domain administrators and local administrators have administrator-level permissions to SQL. However, when logged in to the EMS machine as a local or domain user, you must run PasswordRecovery.exe as an administrator and provide local/domain administrator credentials. Otherwise, an error occurs.
Previous
Next

Using the PasswordRecovery tool

If the EMS built-in administrator password is forgotten, a super administrator cannot access EMS. In this case, you can use the PasswordRecovery tool.

To use the PasswordRecovery tool:

  1. On the EMS machine, go to C:\Program Files (x86)\Fortinet\FortiClientEMS.

  2. Run PasswordRecovery.exe.

  3. A Command Prompt dialog opens. Enter yes to proceed.

  4. A temporary password is generated and copied to the clipboard.

  5. Log in to EMS as admin and paste in the temporary password.

  6. EMS prompts you to update your password. Enter a new password, then click Submit.

Note

You must have administrator-level permissions for SQL to run PasswordRecovery.exe to create a temporary password. By default, Windows domain administrators and local administrators have administrator-level permissions to SQL. However, when logged in to the EMS machine as a local or domain user, you must run PasswordRecovery.exe as an administrator and provide local/domain administrator credentials. Otherwise, an error occurs.
Previous
Next