Activating a disabled account
FortiClient EMS disables user accounts that have been inactive for the period configured in Admin User Settings > Allowed inactive days. See Configuring Admin User Settings.
When EMS disables an account, the user cannot log into FortiClient EMS and sees an error message that reads Your account has been disabled due to inactivity. Please contact an EMS admin for assistance.
An FortiClient EMS super administrator can activate the disabled account. After the super administrator activates the account, the user can log in as usual.
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The built-in admin user account is always active. Allowed inactive days does not affect the admin account. |
To activate a disabled account:
- Go to Administration > Admin Users. EMS shows the deactivated user with a lock icon beside their name. Last login or activation shows that EMS has disabled the account.
- Click Activate. The user's status updates and they can log in as usual.