Transferring devices

Device transfer must be handled through the FortiCare ticket system.

You must have your FortiGate serial number ready and provide the source account email and the target account email. The FortiCare team will send out authorization email to the email recipients for approval. Once they have received the authorization email, the FortiCare team will start the transfer process and notify you when the device transfer has been completed.

Clean up user data from the source account

Clean-up of user data from the source account can be performed from the FIC portal only. See Transferring devices on FIC.

1. Log into fic.fortinet.com using the source or target FC account.
2. Click Applications > FortiProducts> Ownership.
3. Identify the device whose OWNERSHIP STATUS is marked Inconsistent.
4. Click the tool icon, and selectValidate.
5. Read the messages onscreen.
6. Click the tool icon, and select Delete if you want to remove the users from the account.
7. In the warning message. clickYes.

Wait for a few minutes for the clean-up process to complete before clickingValidate.

If you click the Validate button while the clean-up is in progress, you will see the message, “Data under this device is being deleted….”

The clean-up process is completed if you see the "This device ownership info is up to date...." message after clicking Validate from the target account or the "Not allowed to check the device info." message when clicking Validate from the source account.