Transferring devices on FIC

You can transfer devices from one FIC account to another using the FIC portal. While the transfer is being processed, your end users should not notice any changes in their user experience. For example, if they have logged in through VPN, they can continue using VPN while the device is being transferred.

FortiIdentity Cloud approves device transfer requests automatically if the source account has been removed or merged into another account in FortiCare. We strongly recommend clearing any sensitive user data off the device before removing it from the source account or merging it with another FortiCare account.

To transfer a device with data:

1. Submit a device ownership transfer ticket in FortiCare.

2. Wait until after the ticket is processed and the ownership is transferred to the new owner in FortiCare. For example, Account A is the original owner and Account B is the new owner.

3. Now the owner of either Account A or B can start the device transfer by selecting Applications > FortiProducts > Ownership.

4. Click Go to.

5. Under Devices, locate the device whose OWNERSHIP STATUS is marked Inconsistent.

6. Click the tool icon, and selectTransfer.

7. If you are NOT the owner of the new account who has initiated the device ownership transfer, click Applications >FortiProducts>Ownership>Tasks, locate the transfer task, and click Approve.

   Device ownership transfer tasks are viewable by both parties involved in the transfer process. A device ownership transfer task cannot be initiated and approved by the same party. If you have initiated a device ownership transfer task, you must wait for the other party to approve it.

   

8. Wait until the Progress column shows 100% and the Status column shows Complete. By then, the ownership of the device should have been transferred to the new owner, and any old data left on the device should have been wiped out.

Transfer tasks will remain on the page for 24 hours before being deleted automatically.

To transfer a device without data:

If all data related to the old account has been removed from the device, FIC can automatically transfer the device ownership to the new owner. However, the device will not appear in the new account. To establish a new connection between the FIC portal and the application (FortiGate for this case), you must log into the FortiGate device and run the CLI command "execute forttoken-cloud update".