Viewing call detail records
The Monitor > Call History displays the call detail record (CDR) for phone calls made during a certain time period, including the time of the call, caller and receiver, call duration, call status, and call direction.
To display the detailed call information, including the call flow, double-click on the call record.
To filter the call history display, you can make selections in the Direction and Disposition drop-down lists and also enter criteria in the search field.
To download all call records
- Click Download > All.
- If the downloaded file shows # characters, expand the column to show all the text.
To download call records from a search
- Enter a search string and press Enter.
- If you want to download call records with their call flow, then set With call flow to On.
- Click Download > Search Result.
- To confirm, click OK.
- If the downloaded file shows # characters, expand the column to show all the text.