FortiVoice Phone System Administration Guide

Introduction
- Product offerings
- Registering your Fortinet product
- Training
- Documentation
- Scope
- Conventions
Connecting to the FortiVoice system
- Connecting to the GUI or CLI
- Setting up the system
- Testing the setup
- Configuring setups for phone users
Navigating the GUI
Using the dashboard
- Viewing the dashboard
- Viewing Call Statistics
- Using the CLI Console
Monitoring the FortiVoice system
- Viewing phone system status
- Viewing extensions and devices
- Viewing call detail records
- Viewing generated reports
- Viewing log messages
- Viewing call directory
- Blocking SIP device IP addresses
- Viewing recorded call and fax storage
Configuring system settings
- Configuring network settings
- Configuring administrator accounts and access profiles
- Configuring RAID
- Using high availability
- Working with system configurations
- Configuring advanced phone system settings
- Managing certificates
- Maintaining the system
Configuring phone system
- Configuring phone system settings
- Creating contacts
- Managing phone audio settings
- Configuring LDAP settings
- Working with FortiVoice profiles
- Configuring devices
- Reviewing system configuration
Managing FortiVoice gateways, local survivability, and firmware
- Managing FXO gateways
- Managing FXS gateways
- Managing PRI gateways
- Configuring local survivability
- Managing the firmware
Configuring security settings
- Configuring intrusion detection
- Setting password policies
- Auditing the extension passwords
- Configuring user privileges
- Configuring account codes
- Blocking phone numbers
Configuring extensions
- Setting up local extensions
- Creating extension groups
- Setting up a general voicemail
- Working with virtual numbers
Configuring trunks
- Configuring VoIP trunks
- Configuring PSTN/PRI trunks
- Configuring analog voice trunks
- Configuring office peers
- Setting up routing rules for FXO and PRI gateways
Configuring call routing
- Configuring inbound dial plans
- Configuring direct inward dialing
- Viewing office peers for inbound calls
- Configuring outbound dial plans
- Viewing office peers for outbound calls
Setting up a call center
- Creating call queues and queue groups
- Configuring agents
- Configuring IVRs
- Configuring surveys
- Setting up monitor view
- Configuring other agent information
- Configuring agent profiles
- Working with call queue statistics
- Configuring call center report profiles and generating reports
Working with Property Management System
- Configuring hotel management settings
- Configuring hotel room status
Configuring phone auto dialer
- Setting up an auto dialer campaign
- Creating a recorded broadcast message
- Adding contacts and contact groups
- Configuring auto dialer settings
- Viewing auto dialer reports
Configuring call features
- Configuring auto attendants
- Mapping speed dials
- Configuring conference calls
- Recording calls
- Creating call queues and queue groups
- Configuring call parking
- Configuring fax
- Setting calendar reminder
- Modifying feature access codes
Configuring logs and reports
- About FortiVoice logging
- Configuring logging
- Configuring call report profiles and generating reports
- Submitting CDRs to a database
- Configuring Station Messaging Detail Record (SMDR)
- Configuring alert email
Integrating FortiVoice with third-party solutions
- Integrating FortiVoice with Twilio
- Integrating FortiVoice with Singlewire InformaCast
- Integrating FortiVoice with Salesforce
- Integrating FortiVoice with Microsoft Teams
Managing the firmware
- Downloading the firmware image file
- Testing a firmware image
- Upgrading the firmware
- Downgrading the firmware
- Performing a clean firmware installation
Change log

Home FortiVoice 6.4.7 FortiVoice Phone System Administration Guide

6.4.7

Managing FXS gateways

FXS gateways connect traditional PBX phone lines to a VoIP phone system or provider. To connect the FXO ports to the Internet or a VoIP system, you need an FXS gateway in between.

The FortiVoice FVG-GS16 gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

For detailed instructions about deploying an FXS gateway, see the FortiVoice FXS Gateway Deployment Guide.

To view the list of added GS16 gateways, go to Managed System > Gateway > FXS Gateway.

GUI field	Description
Apply configuration	Select a gateway from the list and click this option to apply the FortiVoice FXS gateway configuration file to this gateway and reboot the gateway immediately.
View configuration	Select a gateway from the list and click this option to display the configuration file applied to this gateway.
Unmanaged Gateway	Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.
Fetch Device Info	Select a branch FortiVoice unit from the list and click this option to retrieve its information.
Upgrade	Select a gateway and select this option to upgrade it now or later.
Start Extension	Shows the start of the analog extension numbering for a range of 1000 extensions. Click the Edit icon to access the FXS Gateway start extension setting. For more details about the FXS Gateway start extension setting, see Configuring PBX options.