FortiVoice Phone System Administration Guide

Introduction
- Product offerings
- Registering your Fortinet product
- Training
- Documentation
- Scope
- Conventions
Connecting to the FortiVoice GUI
Navigating the FortiVoice GUI
Configuring setups for phone users
Using the dashboard
- Viewing the dashboard
- Viewing Call Statistics
- Using the CLI Console
Monitoring the FortiVoice system
- Viewing phone system status
- Viewing extensions and devices
- Viewing call detail records
- Viewing generated reports
- Viewing log messages
- Viewing call directory
- Blocking SIP device IP addresses
- Viewing recorded call and fax storage
Configuring system settings
- Configuring network settings
- Configuring administrator accounts and access profiles
- Configuring RAID
- Using high availability
- Working with system configurations
- Configuring advanced phone system settings
- Managing certificates
- Maintaining the system
Configuring phone system
- Configuring phone system settings
- Creating contacts
- Managing phone audio settings
- Configuring LDAP settings
- Working with FortiVoice profiles
- Configuring devices
- Reviewing system configuration
Managing FortiVoice gateways, local survivability, and firmware
- Managing FXO gateways
- Managing FXS gateways
- Managing PRI gateways
- Configuring local survivability
- Managing the firmware
Configuring security settings
- Configuring intrusion detection
- Setting password policies
- Auditing the extension passwords
- Configuring user privileges
- Configuring account codes
- Blocking phone numbers
- Configuring web service settings
Configuring extensions
- Setting up local extensions
- Creating extension groups
- Setting up a general voicemail
- Working with virtual numbers
Configuring trunks
- Configuring VoIP trunks
- Configuring PSTN/PRI trunks
- Configuring analog voice trunks
- Configuring office peers
- Setting up routing rules for FXO and PRI gateways
Configuring call routing
- Configuring inbound dial plans
- Configuring direct inward dialing
- Viewing office peers for inbound calls
- Configuring outbound dial plans
- Viewing office peers for outbound calls
Setting up a call center
- Creating call queues and queue groups
- Configuring agents
- Configuring IVR
- Configuring surveys
- Setting up monitor view
- Configuring other agent information
- Configuring agent profiles
- Working with call queue statistics
- Configuring call center report profiles and generating reports
Working with Property Management System
- Configuring hotel management settings
- Configuring hotel room status
Configuring phone auto dialer
- Setting up an auto dialer campaign
- Creating a recorded broadcast message
- Adding contacts and contact groups
- Configuring auto dialer settings
- Viewing auto dialer reports
Configuring call features
- Configuring auto attendants
- Mapping speed dials
- Configuring conference calls
- Recording calls
- Creating call queues and queue groups
- Configuring call parking
- Configuring fax
- Setting calendar reminders
- Modifying feature access codes
Configuring logs and reports
- About FortiVoice logging
- Configuring logging
- Configuring call report profiles and generating reports
- Submitting CDRs to a database
- Configuring SMDR
- Configuring alert email
Integrating FortiVoice with third-party solutions
- Integrating FortiVoice with Twilio
- Integrating FortiVoice with Singlewire InformaCast
- Integrating FortiVoice with Salesforce
Managing the firmware
- Downloading the firmware image file
- Testing a firmware image
- Upgrading the firmware
- Downgrading the firmware
- Performing a clean firmware installation
Appendix A: Shared line appearance
Change log

Home FortiVoice 7.0.2 FortiVoice Phone System Administration Guide

7.0.2

Managing FXS gateways

The FortiVoice foreign exchange subscriber (FXS) gateway works in conjunction with the FortiVoice phone system to expand resources and support additional analog phone extensions. With the FXS gateway, you can connect your traditional analog phones and fax machines to a FortiVoice phone system.

FXS gateways can be auto discovered by the FortiVoice unit once they connect to it. You can also manually add gateways to be managed by the FortiVoice unit.

The supported Fortinet FXS gateway models are FortiVoice Gateways GS04 and GS16.

To deploy a FXS gateway

For detailed instructions about deploying an FXS gateway, see the FortiVoice FXS Gateway Deployment Guide.

To edit gateway extensions

A GS04 gateway has 4 FXS ports. Each port has an extension number.

A GS16 gateway has 16 FXS ports. Each port has an extension number.

For detailed instructions about editing a managed extension, see Modifying managed extensions.

To view and manage added GS04 and GS16 gateways

Go to Managed System > Gateway > FXS Gateway.
Select one of the following actions:

GUI field	Description
Actions
Apply configuration	Select a gateway from the list and click this option to apply the FortiVoice FXS gateway configuration file to this gateway and reboot the gateway immediately.
View configuration	Select a gateway from the list and click this option to display the configuration file applied to this gateway.
Unmanaged Gateway	Click to display the gateways auto discovered by the FortiVoice unit. For more information, see Viewing unmanaged gateways.
Fetch Device Info	Select a branch FortiVoice unit from the list and click this option to retrieve its information.
Upgrade
Now	Select a gateway and this option to upgrade it now.
Custom Time	Select a gateway and this option to upgrade it later.
Start Extension	Shows the start of the analog extension numbering for up to 1000 extensions. Click the Edit icon to access the FXS Gateway start extension setting. For more details about the FXS Gateway start extension setting, see Configuring FortiVoice options.