Version:

Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Gateway Administration Guide

Maintaining the system

The System > Maintenance submenu allows you to perform scheduled maintenance.

This topic includes:

Backing up the configuration

Before installing the FortiVoice Gateway firmware or making significant configuration changes, back up your FortiVoice Gateway configuration. Backups let you revert to your previous configuration if the new configuration does not function correctly. Backups let you compare changes in configuration.

You can back up system configuration or user configuration. System configuration includes the configurations that make the FortiVoice Gateway work. User configuration includes user-configured settings, such as voicemail greetings, in addition to system configuration.

In addition to backing up your configuration manually, you can also configure a schedule to back up the configuration automatically to the FortiVoice Gateway local hard drive or a remote FTP/SFTP server.

To back up the configuration file
  1. Go to System > Maintenance > Configuration.
  2. In the Backup area, select System configuration or User data.

    If you choose to back up user data and the user data files are not updated, select the files to be updated and click Prepare first before proceeding to the next step.

  3. Click Backup.

    Your management computer downloads the configuration file. Time required varies by the size of the file and the speed of your network connection. You can restore the backup configuration later when required. For details, see Restoring the configuration.

To schedule a configuration backup
  1. Go to System > Maintenance > Configuration.
  2. Under Scheduled Backup, configure the schedule time and the maximum backup number. When the maximum number is reached, the oldest version will be overwritten.
  3. If you want to back up locally, enable Local Backup.
  4. If you want to back up remotely, enable Remote backup and configure the FTP or SFTP server credentials.
  5. Click Apply.

Downloading a trace log file

If Fortinet Customer Service and Support requests a trace log for system analysis purposes, you can download one using the web-based manager.

Trace logs contain information that is supplementary to debug-level log files.

To download a trace log file
  1. Go to System > Maintenance > Configuration > Trace Log.
  2. Configure Trace Log settings.
  3. Click Prepare to make the trace log file ready before downloading it.
  4. Click Refresh.
  5. Click Download trace log.
  6. Save the file on your local PC.
  7. Send the file to Fortinet Customer Service and Support.

Restoring the configuration

  1. To restore the backup FortiVoice Gateway configuration from your local PC, go to System > Maintenance > Configuration > Restore Configuration.
  2. Click Browse to locate and select the configuration file that you want to restore.
  3. Click Open.
  4. To confirm, click Yes.

    The FortiVoice Gateway restores the configuration file and reboots. The required time varies by the file size and the speed of your network connection.

  5. Verify the configuration restoration:
    1. Clear your browser’s cache and refresh the login page of the web-based manager.
    2. Log in to the web-based manager using the admin administrator account.
    3. Review the configuration and verify that the configuration has been correctly restored.

Restoring the firmware

  1. To restore a FortiVoice Gateway firmware from your local PC, go to System > Maintenance > Configuration > Restore Firmware.
  2. Click Browse to locate and select the firmware.
  3. Click Open.
  4. To confirm, click Yes.

    The FortiVoice Gateway restores the firmware file and reboots. The required time varies by the file size and the speed of your network connection.

  5. Verify the firmware restoration:
    1. Clear your browser’s cache and refresh the login page of the web-based manager.
    2. Log in to the web-based manager using the admin administrator account.
    3. Review the configuration and verify that the firmware has been correctly restored.

Maintaining the system

The System > Maintenance submenu allows you to perform scheduled maintenance.

This topic includes:

Backing up the configuration

Before installing the FortiVoice Gateway firmware or making significant configuration changes, back up your FortiVoice Gateway configuration. Backups let you revert to your previous configuration if the new configuration does not function correctly. Backups let you compare changes in configuration.

You can back up system configuration or user configuration. System configuration includes the configurations that make the FortiVoice Gateway work. User configuration includes user-configured settings, such as voicemail greetings, in addition to system configuration.

In addition to backing up your configuration manually, you can also configure a schedule to back up the configuration automatically to the FortiVoice Gateway local hard drive or a remote FTP/SFTP server.

To back up the configuration file
  1. Go to System > Maintenance > Configuration.
  2. In the Backup area, select System configuration or User data.

    If you choose to back up user data and the user data files are not updated, select the files to be updated and click Prepare first before proceeding to the next step.

  3. Click Backup.

    Your management computer downloads the configuration file. Time required varies by the size of the file and the speed of your network connection. You can restore the backup configuration later when required. For details, see Restoring the configuration.

To schedule a configuration backup
  1. Go to System > Maintenance > Configuration.
  2. Under Scheduled Backup, configure the schedule time and the maximum backup number. When the maximum number is reached, the oldest version will be overwritten.
  3. If you want to back up locally, enable Local Backup.
  4. If you want to back up remotely, enable Remote backup and configure the FTP or SFTP server credentials.
  5. Click Apply.

Downloading a trace log file

If Fortinet Customer Service and Support requests a trace log for system analysis purposes, you can download one using the web-based manager.

Trace logs contain information that is supplementary to debug-level log files.

To download a trace log file
  1. Go to System > Maintenance > Configuration > Trace Log.
  2. Configure Trace Log settings.
  3. Click Prepare to make the trace log file ready before downloading it.
  4. Click Refresh.
  5. Click Download trace log.
  6. Save the file on your local PC.
  7. Send the file to Fortinet Customer Service and Support.

Restoring the configuration

  1. To restore the backup FortiVoice Gateway configuration from your local PC, go to System > Maintenance > Configuration > Restore Configuration.
  2. Click Browse to locate and select the configuration file that you want to restore.
  3. Click Open.
  4. To confirm, click Yes.

    The FortiVoice Gateway restores the configuration file and reboots. The required time varies by the file size and the speed of your network connection.

  5. Verify the configuration restoration:
    1. Clear your browser’s cache and refresh the login page of the web-based manager.
    2. Log in to the web-based manager using the admin administrator account.
    3. Review the configuration and verify that the configuration has been correctly restored.

Restoring the firmware

  1. To restore a FortiVoice Gateway firmware from your local PC, go to System > Maintenance > Configuration > Restore Firmware.
  2. Click Browse to locate and select the firmware.
  3. Click Open.
  4. To confirm, click Yes.

    The FortiVoice Gateway restores the firmware file and reboots. The required time varies by the file size and the speed of your network connection.

  5. Verify the firmware restoration:
    1. Clear your browser’s cache and refresh the login page of the web-based manager.
    2. Log in to the web-based manager using the admin administrator account.
    3. Review the configuration and verify that the firmware has been correctly restored.