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Version:

Version:

Version:

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Table of Contents

FortiVoice Gateway Administration Guide

Editing analog extensions (GS16 only)

The analog FXS (Foreign eXchange Subscriber) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

The FortiVoice Gateway has 16 analog ports and 16 default analog extensions. You can edit the extensions’ default configuration.

Analog lines, also referred to as POTS (Plain Old Telephone Service), are used for standard phones, fax machines, and modems.

To edit the default analog extension

  1. Go to Gateway > Extension > Analog Extension.
  2. Select a default extension and click Edit.
  3. Configure the following:

    GUI field

    Description

    Enabled

    Select to activate the extension.

    Number

    Enter the extension number following the extension number pattern.

    User ID

    This is the system-generated ID for the extension and is read-only.

    Analog port

    Select the analog port number. By default, it is fxs1.

    To edit the PSTN analog settings, click .

    • Codec: Select the codec for the extension.

    • Caller ID signalling: Select the caller ID signalling standard per your phone company’s request.

    • First digit Timeout and Match digit Timeout: Enter the timeout in milliseconds.

      • The following example explains both timeout settings using default values. The user picks up the phone handset and hears a dialtone. If the user does not enter a digit within the specified 16 seconds (first digit timeout), the dialtone restarts. After pressing the first digit, the user has 3 seconds (match digit timeout) to enter the next digit. After the user’s finger is off the button, the timer resets and the user has another 3 seconds to enter the next digit and so on. When the 3-second timer expires, the phone number is identified as complete, and the call is attempted.

      • The default First digit Timeout is 16000. The default Match digit Timeout is 3000.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    Description

    Add any notes for the extension.

    User Setting

     

    Management

    Configure the extension’s role in other settings.

    User privilege

    Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one.

    Department

    Select the department that the extension belongs to.

    Voicemail

    Configure the extension’s voicemail.

    In some cases, you may want other users or groups to share this voicemail. For example, a supervisor wants his/her co-workers to access his/her voicemail while he/she is away.

    Main voicemail: Select the extension’s own voicemail (Default) or that of another extension as the voicemail of this extension.

    Typically, you use the default voicemail.

    If you select the voicemail of another extension, you can click Edit to modify that extension.

    Users/Groups: The FortiVoice Gateway turns on the message waiting light on the phones of a user or user group to notify the user or group of a new voice message stored in the voicemail associated with this extension.

    To select users or user groups, under User(s) and Group(s), click +, select the entries, and click Close.

    To listen to the message after being notified, the user can dial *97 or the code you set and enter the user’s own user PIN.

    Advanced

    Click to configure desktop phone:

    • MWI (Message Waiting Indication): Enable or disable MWI on the phone.
    • Auto answer: Enable or disable automatic answering on the phone.
    • Direct call: Enable or disable direct calling on the phone. 
      • Number: Enter a phone number. This is the phone number that FortiVoice automatically dials after the phone user lifts the phone handset (or presses the headset or speaker button) to place a call.
      • After: If you want to delay the automatic dialing, enter an After value (in seconds). If you set the After value to 0, then the extension is turned into a hotline meaning that FortiVoice immediately dials the configured Direct call number, after the extension is off-hook.

    Web Access

    Configure the access to the user portal and softclient access from mobile or desktop devices.

    Authentication type

    Select the extension’s authentication type: Local or LDAP.

    User password

    This option is only available when you select Local as the Authentication Type.

    Enter the password for user portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    The control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the password strength.

    To generate a strong password automatically, click Generate.

    To show the user password, click the eye icon.

    LDAP profile

    If you select LDAP for Authentication type, select an LDAP profile to apply to this extension.

    Authentication ID

    This option is only available if you select LDAP for Authentication type.

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN

    Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    To generate a strong password automatically, click Generate.

    To show the PIN, click the eye icon.

    If you have configured the default user PIN, the password appears here. However, you can change it.

    Personal code

    Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    To get a code, click Generate.

  4. Click OK.

Editing analog extensions (GS16 only)

The analog FXS (Foreign eXchange Subscriber) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

The FortiVoice Gateway has 16 analog ports and 16 default analog extensions. You can edit the extensions’ default configuration.

Analog lines, also referred to as POTS (Plain Old Telephone Service), are used for standard phones, fax machines, and modems.

To edit the default analog extension

  1. Go to Gateway > Extension > Analog Extension.
  2. Select a default extension and click Edit.
  3. Configure the following:

    GUI field

    Description

    Enabled

    Select to activate the extension.

    Number

    Enter the extension number following the extension number pattern.

    User ID

    This is the system-generated ID for the extension and is read-only.

    Analog port

    Select the analog port number. By default, it is fxs1.

    To edit the PSTN analog settings, click .

    • Codec: Select the codec for the extension.

    • Caller ID signalling: Select the caller ID signalling standard per your phone company’s request.

    • First digit Timeout and Match digit Timeout: Enter the timeout in milliseconds.

      • The following example explains both timeout settings using default values. The user picks up the phone handset and hears a dialtone. If the user does not enter a digit within the specified 16 seconds (first digit timeout), the dialtone restarts. After pressing the first digit, the user has 3 seconds (match digit timeout) to enter the next digit. After the user’s finger is off the button, the timer resets and the user has another 3 seconds to enter the next digit and so on. When the 3-second timer expires, the phone number is identified as complete, and the call is attempted.

      • The default First digit Timeout is 16000. The default Match digit Timeout is 3000.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    Description

    Add any notes for the extension.

    User Setting

     

    Management

    Configure the extension’s role in other settings.

    User privilege

    Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one.

    Department

    Select the department that the extension belongs to.

    Voicemail

    Configure the extension’s voicemail.

    In some cases, you may want other users or groups to share this voicemail. For example, a supervisor wants his/her co-workers to access his/her voicemail while he/she is away.

    Main voicemail: Select the extension’s own voicemail (Default) or that of another extension as the voicemail of this extension.

    Typically, you use the default voicemail.

    If you select the voicemail of another extension, you can click Edit to modify that extension.

    Users/Groups: The FortiVoice Gateway turns on the message waiting light on the phones of a user or user group to notify the user or group of a new voice message stored in the voicemail associated with this extension.

    To select users or user groups, under User(s) and Group(s), click +, select the entries, and click Close.

    To listen to the message after being notified, the user can dial *97 or the code you set and enter the user’s own user PIN.

    Advanced

    Click to configure desktop phone:

    • MWI (Message Waiting Indication): Enable or disable MWI on the phone.
    • Auto answer: Enable or disable automatic answering on the phone.
    • Direct call: Enable or disable direct calling on the phone. 
      • Number: Enter a phone number. This is the phone number that FortiVoice automatically dials after the phone user lifts the phone handset (or presses the headset or speaker button) to place a call.
      • After: If you want to delay the automatic dialing, enter an After value (in seconds). If you set the After value to 0, then the extension is turned into a hotline meaning that FortiVoice immediately dials the configured Direct call number, after the extension is off-hook.

    Web Access

    Configure the access to the user portal and softclient access from mobile or desktop devices.

    Authentication type

    Select the extension’s authentication type: Local or LDAP.

    User password

    This option is only available when you select Local as the Authentication Type.

    Enter the password for user portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    The control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the password strength.

    To generate a strong password automatically, click Generate.

    To show the user password, click the eye icon.

    LDAP profile

    If you select LDAP for Authentication type, select an LDAP profile to apply to this extension.

    Authentication ID

    This option is only available if you select LDAP for Authentication type.

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN

    Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    To generate a strong password automatically, click Generate.

    To show the PIN, click the eye icon.

    If you have configured the default user PIN, the password appears here. However, you can change it.

    Personal code

    Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    To get a code, click Generate.

  4. Click OK.