Queue Stat Today

With the Queue Stat Today widget, you get a statistics summary of the call activities for the day.

For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Stat Today widget.

Abbreviations used in the Queue Stat Today widget

Abbreviation	Full name
CT	Call total
CAn	Call answered
CAb	Call abandoned
COF	Call overflowed
CTr	Call transferred
CTO	Call timed out
CTT	Average talk time
CWT	Average wait time
OB	Outbound call
OBT	Outbound call average talk time