Queue Stat Today
With the Queue Stat Today widget, you get a statistics summary of the call activities for the day.
For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Stat Today widget.
Abbreviations used in the Queue Stat Today widget
|
Abbreviation |
Full name |
|---|---|
| CT | Call total |
| CAn | Call answered |
| CAb | Call abandoned |
| COF | Call overflowed |
| CTr | Call transferred |
|
CTO |
Call timed out |
| CTT | Average talk time |
| CWT | Average wait time |
| OB | Outbound call |
| OBT | Outbound call average talk time |