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    • FortiVoice Cookbook

    Home FortiVoice 6.0.10 FortiVoice Cookbook
    6.0.10
    7.0.5
    7.0.4
    7.0.3
    7.0.2
    7.0.1
    7.0.0
    6.4.10
    6.4.9
    6.4.8
    6.4.7
    6.4.6
    6.4.5
    6.4.4
    6.4.3
    6.4.2
    6.4.1
    6.4.0
    6.0.12
    6.0.11
    6.0.10
    6.0.9
    6.0.8
    6.0.7
    6.0.6
    6.0.5
    6.0.4

    Configuring skill levels

    Configuring skill levels

    Once skill sets have been created, individual skill levels must be defined.

    1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
    2. Either create your own levels by clicking New, edit, or use the default levels.

      3. For the purpose of this recipe, default levels will be used.

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    Configuring skill levels

    Configuring skill levels

    Once skill sets have been created, individual skill levels must be defined.

    1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
    2. Either create your own levels by clicking New, edit, or use the default levels.

      3. For the purpose of this recipe, default levels will be used.

    Previous
    Next