Caller ID modification hierarchy for emergency calls

When you place an emergency call, the hierarchy for caller ID modification changes to alert emergency services about the correct location of the caller.

The following table displays the caller ID modification options available on emergency calls from the highest priority (1) to the lowest (8).

For example, if you configure the caller ID settings using the Extension emergency caller ID (priority 1) and the Extension external caller ID (priority 3), the FortiVoice unit displays the caller ID configured using the Extension emergency caller ID because this setting has a higher priority.

Priority	Setting	Steps
1	Extension emergency caller ID	Go to Extension > Extension > IP Extension. Edit an extension or create a new one. Go to Display name and click to expand. In Emergency caller ID, enter the caller ID to display on the destination phone when you dial the emergency number. Click OK or Create, as applicable.
2	Emergency zone caller ID (Extension setting)	Go to Extension > Extension > IP Extension. Edit an extension or create a new one. In Emergency zone, select a profile or create a new one. In Emergency caller ID of the profile, enter the caller ID to display on the destination phone when you dial the emergency number. Click OK or Create, as applicable.
3	Extension external caller ID	Extension > Extension > IP Extension. Edit an extension or create a new one. Go to Display name and click to expand. In External caller ID, enter the caller ID such as a name and number (example, John Doe <5551234>). Click OK or Create, as applicable.
4	Caller ID modification	Call Routing > Outbound > Outbound. Edit an existing rule or create a new one. In Call Handling, edit an existing rule or create a new one. In Caller ID modification, select an existing profile or create a new one. Click OK or Create, as applicable.
5	Trunk display name	Go to Trunk > VoIP > SIP. Edit an existing trunk or create a new one. In Display name, enter a name. Click OK or Create, as applicable.
6	Location main display name	Go to Phone System > Setting > Location. In Main display name, enter a name. Click OK.
7	Extension display name	Go to Extension > Extension > IP Extension. Edit an extension or create a new one. In Display name, enter the name to display on the destination phone calling this extension. Click OK or Create, as applicable.
8	Extension number	Go to Extension > Extension > IP Extension. Edit an existing extension to change its extension number or create a new extension and enter an extension number. Click OK or Create, as applicable.